Salesforce Business Analyst

Greystar Management Services•Dallas, TX

About The Position

The Salesforce Business Analyst will work closely with stakeholders, customer experience, and product management to identify and document business problems and will lead efforts to gather business, functional, and non-functional requirements in the form of features and/or user stories. This role is a vital link between the scrum teams and business counterparts and will work in close partnership with the team’s scrum master and product owner to refine and prioritize the scrum team’s backlog. Experience working in an Agile environment, gathering business requirements, and writing user stories required.

Requirements

3+ years prior Business Analyst experience.
Great analytical, critical thinking and problem-solving abilities.
Strong management and organizational skills.
Analytical mindset.
Adaptable and capable of working in fast-paced environment.
Excellent written and verbal communication skills.
Demonstrated ability to read, write, and communicate effectively to prepare and explain requirements to team members.
Demonstrated proficiency in word processing, spreadsheet, and workflow creation tool.
College degree in business analysis, business administration, or related field and/or equivalent work experience.

Nice To Haves

Basic knowledge of Salesforce and Project Management tools are preferred.

Responsibilities

Liaise between the application development (scrum team), product owners, and customers (internal and/or external).
Act as an information source and authority on business for the team, especially in the absence of the Product Owner.
Convert roadmap features into smaller user stories.
Write clear and well-structured business requirements/documents.
Produce workflow diagrams, data mapping documents, and other relevant supporting documentation.
Communicate and validate requirements with relevant stakeholders.
Collaborate with product owner on roadmap planning and prioritization.
Identify opportunities for process improvements
Identify automation opportunities.
Perform user acceptance testing.
Develop applicable user documentation in support of training.
Manage projects related to Product build/enhancements.
Perform light administrative tasks in Salesforce.
Collaborate on application/platform integrations.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.