Salesforce Business Analyst

Questel•Tunis, NC

23h•Hybrid

About The Position

The Salesforce Business Analyst is responsible for analyzing, translating, and documenting business needs to support the implementation and optimization of Salesforce-based platforms, including Equinox Corporate+ and Equinox Invention. Acting as a bridge between business and technology, this role ensures that functional requirements are clearly defined, and solutions are delivered to meet end-user expectations.

Requirements

Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field preferred; or any combination of education, experience and training which provides the following knowledge, skills and abilities:
Minimum 2 years of experience in Salesforce functional analysis and implementation required
Proficient in Salesforce native tools such as Flows, Validation Rules, and Custom Objects
Understanding of APEX and SOQL
Familiar with Salesforce Sandbox Management, Change Sets, Salesforce CLI, and Git
Experience using tools such as JIRA, Confluence, and working within Agile/Scrum frameworks
Strong analytical, organizational, and documentation skills
Excellent verbal and written communication in English
Self-starter with the ability to work independently and collaboratively across teams
Effective at managing multiple priorities in a fast-paced, global environment
Adaptable, solutions-oriented and proactive in identifying improvements

Nice To Haves

Salesforce Business Analyst Certification preferred

Responsibilities

Collaborate with internal stakeholders and Solution Engineers to gather, analyze, and document functional requirements
Translate business needs into user stories and define acceptance criteria for development and testing
Organize and lead functional testing campaigns and user acceptance testing (UAT) in sandbox and Trials environments
Coordinate with Salesforce administrators and developers on deployment activities, including Change Sets, Salesforce CLI, and Git workflows
Validate successful implementation of new features, proactively monitor actions, and resolve any post-deployment issues
Identify opportunities for continuous improvement of Salesforce business processes and platform usability
Maintain user documentation and functional documentation and user guides to promote the adoption of implemented solutions
Participate in Agile ceremonies and ensure alignment between solutions and business priorities
Stay current on Salesforce platform developments and assess potential impact on current systems
Collaborate with cross-functional teams and R&D teams supporting the Orbit Invention platforms to support functional evolution and optimization
Work on special projects and other duties as assigned by management