Salesforce Business Analyst

Lineage Logistics Services • Novi, MI

14d • Remote

About The Position

We are seeking an experienced Salesforce Business Analyst to support our enterprise Salesforce environment, which includes Sales Cloud, Service Cloud, and Marketing Cloud. The ideal candidate has 5+ years of hands-on Salesforce BA experience, strong stakeholder-management skills, and the ability to operate effectively within a complex, integrated, enterprise Salesforce deployment. In this role, you will drive requirements gathering, process optimization, system enhancements, and cross-functional alignment, ensuring the Salesforce platform continues to scale and deliver business value.

Requirements

• 5+ years of experience as a Salesforce Business Analyst or similar role.
• Salesforce certification (Business Analyst or Administrator)
• Demonstrable proficiency in requirements gathering, user story writing, acceptance criteria, and process mapping (e.g., Lucidchart).
• Experience working in an Agile environment with tools such as Jira.
• Excellent communication, presentation, and stakeholder-management skills.
• Enthusiastic self-starter with experience in a large, integrated Salesforce Org with multiple downstream systems.

Responsibilities

• Partner with stakeholders to gather, analyze, and document end-to-end requirements.
• Translate business needs into functional specifications, user stories, acceptance criteria, and process flows.
• Facilitate workshops, requirements sessions, and system demonstrations with stakeholders and technical teams.
• Assess enhancement requests, determine feasibility, and recommend solutions aligned with platform strategy and governance.
• Support regression testing, UAT coordination, release validation, and post-deployment activities.
• Work with Data Applications team to define reporting requirements and ensure data accuracy.
• Support change management activities including communication, documentation, and training.
• Deliver end-user enablement and training for new features and process improvements.
• Effectively communicate system capabilities, limitations, and best practices.
• Ensure all solutions comply with enterprise governance, security, and architectural standards.

Benefits

• Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed