Staff Room Coordinator
About The Position
Fastbreak AI uses AI to transform sports operations through software for scheduling, tournament management, group travel, and brand sponsorships. Fastbreak Travel is its AI-powered group travel platform for amateur and professional sports organizations, simplifying hotel booking, monitoring stay-to-play, and helping organizers manage team accommodations. The Staff Room Coordinator owns accommodation details for tournament directors, officials, event staff, and VIPs for major league and club partners. The role manages accommodation requests and rooming lists from initial request through checkout, and serves as a responsive, people-first contact for event operators. The coordinator works closely with Account Management so account managers can focus on strategy and relationships. The position is based at Fastbreak AI’s Charlotte, North Carolina headquarters.
Requirements
- Bachelor’s degree required.
- Exceptionally organized and detail-oriented, with a system for tracking many requests at once.
- Calm and solutions-focused under pressure and on tight deadlines.
- Clear, professional, and friendly communication by phone and email.
Nice To Haves
- At least 1 year of experience in the hotel or hospitality industry.
- Prior customer service experience, especially in client-facing or high-touch roles.
- Experience in or a passion for sports and events.
Responsibilities
- Coordinate staff, official, and VIP room blocks for assigned events from the initial request through checkout.
- Serve as the day-to-day contact for league and club event operators regarding staff accommodation needs, responding quickly and professionally.
- Capture, track, and close out room requests, changes, and cancellations.
- Build, update, and finalize rooming lists well ahead of arrival, confirming details with hotels and event operators.
- Manage complimentary room allocations and ensure staff rooms are applied correctly against each event’s contracts.
- Support week-of-event logistics, including last-minute changes, early arrivals, late additions, and on-site issues.
- Confirm reservations, special requests, and billing instructions.
- Maintain accurate records in the Fastbreak Travel platform and CRM so Account Management has a clear view of each event.
- Support Account Management with administrative tasks, reporting, and event follow-up.
- Participate in a rotating emergency phone schedule as needed.
Benefits
- Competitive salary and comprehensive benefits.
- Health, dental, and vision insurance.
- 401(k) plan with employer contributions.
- Flat startup environment where employees’ ideas matter and innovation thrives.
- Opportunity to shape the future of a rapidly growing and well-funded company.
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What This Job Offers
Job Type
Full-time
