Staff Quality Engineer, Customer Quality
Qualcomm•San Diego, CA
•$134,800 - $202,200•Onsite
About The Position
As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Customer Quality Engineer, you will establish a close relationship with our data center customers, lead all quality communications with them, internally drive resolutions for their reported problems and be the voice of the customer to the internal teams.
Requirements
- Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience.
- Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience.
- PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience.
Nice To Haves
- Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field.
- 8+ years of Hardware Engineering or related work experience.
- 4+ years technical and business customer communications
- 2+ years of experience dealing with suppliers in driving issues resolutions
- 2+ year in a technical leadership role with or without direct reports.
Responsibilities
- Lead conference calls and F2F meetings with Customers related to quality
- Track Customer quality metrics with regular reporting to the customer and internal management
- Coordinate and participate in Customer audits
- Assimilate communicated technical details: (a) Understand the critical elements of the issue and provide direction to the working team (b) Assess the results from various technical activities and formulate responses to customers with quality and customer goals in mind
- Interface with Customers, Integrators and Partners onsite at their location to support problem solving and issue resolution as needed
- Craft customer presentations covering containment, root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints
- Work cross functionally among internal organizations, coordinating activities to assess product risk, drive problem solving and achieve continuous improvement, increasing customer satisfaction
Benefits
- competitive annual discretionary bonus program
- opportunity for annual RSU grants
- highly competitive benefits package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
