Staff Program Manager

BILL

1d•$115,100 - $169,200•Remote

About The Position

Make your impact within a rapidly growing Fintech Company. Post Sales is where BILL turns new customers into retained, growing ones, spanning Onboarding, Customer Success, and Customer Solutions. As the Program Manager for Post Sales, you are the connective tissue that turns our priorities into executed outcomes. Reporting to the VP of Post Sales, you own the path from problem statement to done for our most important cross-functional initiatives. You bring structure to ambiguity, gather the requirements our partner teams need, and drive work to ground.

Requirements

4 to 7 years in program or project management, business operations, revenue operations, or a comparable role driving cross-functional execution.
A track record of taking ambiguous initiatives from problem to done, and a talent for bringing structure to chaos.
Strength in gathering requirements and translating business problems into clear specifications for operations and technical partners.
The ability to influence peers, managers, and directors toward shared goals without direct reporting authority.
Fluency working within existing systems of record and standards; a partner to Ops, not a parallel builder.
Comfort with core Post Sales and Customer Success metrics (retention, net revenue, onboarding, CSAT) and the ability to turn data into clear narratives.
A highly organized, low-ego, high-follow-through style, and discretion with sensitive information.
Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Responsibilities

Partner with the VP of Post Sales and the Onboarding, CSM, and Customer Solutions directors to turn priorities into clear, sequenced plans with owners, requirements, and next steps.
Own aggregation of Reporting and Updates for OKRs and Performance Metrics
Drive ambiguous, high-priority cross-functional initiatives to ground, spanning Sales, RevOps, BizTech, Product, Finance, and Risk/Fraud.
Gather and document requirements for reporting, dashboards, and workflow changes, then partner with RevOps and BizTech, who own the build, to see them through to delivery.
Maintain a single source of truth for Post Sales projects and status inside RevOps' system, not a parallel tracker.
Operationalize the Post Sales.OS cadence across rep, manager, director, and VP: documentation, reporting, accountability, and continuous improvement.