Staff Program Manager, NPI and Product Operations

Druva•Santa Clara, CA

10h•$162,000 - $227,333

About The Position

The Staff Program Manager, NPI and Product Operations is accountable for delivering Druva product launches, pricing rollouts, and technical alliance integrations on time and end to end. The role defines launch plans and critical paths, runs release gates, drives decisions and tradeoffs, resolves cross-team conflicts, and keeps stakeholders aligned to a sequenced launch roadmap. It works across Product, Engineering, Go-To-Market, Finance, and Business Systems, with success measured by on-time, defect-free launches. The role owns Druva’s New Product Introduction process from launch intake through post-launch review; leads complex pricing implementations, including SKU creation, price changes, promotions, and entitlement logic; and coordinates technical execution and commercialization with cloud providers, OEMs, and ISVs. It also establishes cross-functional governance, improves program practices with AI-driven insights and automation, builds operational dashboards and KPIs, and runs programs across globally distributed teams using clear working norms and written documentation. Success includes taking over core NPI release gates and pricing/SKU rollout pipelines, identifying automation opportunities, deploying an AI-assisted launch playbook, reducing approval cycles and cross-functional friction, and establishing predictive tracking for risk, launch status, and pricing governance across the product portfolio.

Requirements

At least 8 years of program management experience and 10 or more years of overall technology experience.
At least 3 years of direct experience in pricing operations, SKU management, and business system implementations such as CPQ, Salesforce, or ERPs.
Demonstrated practical experience using AI tools, GenAI automations, and workflow intelligence to reduce manual work and optimize operations.
Deep knowledge of B2B SaaS release cycles and commercialization models, including joint execution with technology partners or cloud providers.
Hands-on experience with modern collaboration tools, including Jira Advanced Roadmaps, Confluence, Sigma, and Looker, and CRM systems such as Salesforce.
Exceptional bias for action and meticulous attention to detail.
Proven ability to lead through ambiguity in a fast-paced environment.
Bachelor’s degree in Computer Science, Engineering, Business, or a related technical field, or equivalent practical experience.

Responsibilities

Own Druva’s New Product Introduction process from launch intake through post-launch review.
Define launch critical paths, run release gates, track dependencies and risks, and ensure launches meet committed dates.
Lead cross-functional execution of pricing implementations, including SKU creation, price changes, promotional rollouts, and entitlement logic.
Drive joint technical execution and commercialization initiatives with cloud providers, OEMs, and ISVs.
Coordinate across Product, Engineering, Marketing, Sales Operations, Legal, Finance, and Support; surface competing priorities, broker tradeoffs, and drive decisions to closure.
Re-engineer program management practices using AI-driven insights and automation to improve speed, consistency, and launch quality.
Establish dashboards and KPIs using tools such as Sigma, Looker, and Jira to track release velocity, pricing accuracy, and operational efficiency.
Provide executive leadership with actionable operational insights.
Run programs across globally distributed teams, setting meeting cadence, working norms, and written documentation standards.
Audit Product Operations handoffs and identify AI and automation opportunities.
Deploy an AI-assisted NPI launch playbook and predictive tracking for risk mitigation, launch status, and pricing governance.