Staff Program Manager, Digital Workplace

Micron • Boise, ID

16h

About The Position

The Digital Workplace team is focused on transforming how employees experience technology by delivering innovative, reliable, and scalable workplace services! Through critical initiatives spanning artificial intelligence, automation, service delivery, and employee experience, the team drives operational excellence and efficiency across the organization. The Staff Program Manager will lead strategic Digital Workplace transformation programs that enhance technology service delivery and employee experiences. This role is responsible for driving cross-functional initiatives focused on AI, automation, operational modernization, and digital workplace innovation while ensuring successful execution, stakeholder alignment, and measurable business outcomes!

Requirements

• Bachelor's degree in Information Technology, Business Administration, Engineering, or a related field.
• 8+ years of experience leading complex programs, projects, or enterprise business transformation initiatives.
• Proven experience managing large-scale, cross-functional programs involving multiple partner groups and organizational functions.
• Demonstrated success delivering critical initiatives within global and matrixed organizations.
• Experience supporting IT service delivery functions such as Service Desk, Enterprise Systems Management, Field Services, Digital Employee Experience (DEX), End User Computing, or related areas.
• Experience creating executive communications, leadership presentations, program dashboards, and business reviews.
• Strong organizational, planning, problem-solving, and communication skills with the ability to manage multiple priorities simultaneously.

Nice To Haves

• Master's degree in Business Administration, Technology, Engineering, or a related field.
• Experience leading digital transformation, automation, employee experience, operational modernization, or workplace technology initiatives.
• Experience working within Digital Workplace, IT Operations, Service Delivery, Enterprise Systems Management, Field Services, End User Computing, or Service Desk organizations.
• Knowledge of artificial intelligence, automation technologies, and emerging digital workplace trends.
• Experience managing vendor relationships, supplier engagements, and third-party service providers.
• Professional certification such as PMP, PgMP, Agile, Scrum, Prosci, or an equivalent program management credential.
• Strong stakeholder management, facilitation, change management, and executive influence skills with a track record of driving organizational adoption and business outcomes.

Responsibilities

• Lead the planning, execution, governance, and delivery of strategic Digital Workplace transformation programs and initiatives.
• Manage program scope, timelines, dependencies, risks, budgets, and communications across multiple workstreams and collaborator groups.
• Develop and maintain program roadmaps, achievements, success metrics, and executive-level reporting to provide transparency into program health and outcomes.
• Coordinate cross-functional teams across Service Desk, Enterprise Systems Management, Field Services, Digital Employee Experience (DEX), and related technology functions to achieve strategic objectives.
• Drive initiatives focused on AI-enabled services, automation, operational efficiency improvements, and enhanced employee technology experiences.
• Partner with internal customers, leadership teams, and strategic suppliers to ensure successful program delivery and alignment with business priorities.
• Support change management, adoption, and communication efforts to improve the organizational impact, user adoption, and business value realization.

Benefits

• Choice of medical, dental and vision plans
• Benefit programs that help protect your income if you are unable to work due to illness or injury
• Paid family leave
• Robust paid time-off program
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior