Senior Manager, Digital Workplace Analytics

Coca-Cola•Atlanta, GA

1d•Onsite

About The Position

The Digital Workplace team is responsible for designing and implementing a connected digital experience for employees which is easy to navigate, enables collaboration, knowledge sharing, and solving problems. The team is also responsible for driving adoption of the digital platforms, ensuring that teams and individuals are deriving business value from the toolkit. Reporting to the Global Director, Digital Workplace, the Senior Manager, Digital Workplace Analytics and Insights will be responsible for developing a comprehensive program for using data about platform usage to drive adoption. The person in this role needs to be both business-oriented and technically savvy. The role will have responsibility for the technology portfolio used to capture, analyze, and visualize DWP usage data. Just as importantly, the Director, DWP Analytics and Insights will be responsible for delivering actionable and high impact insights that continuously drive adoption and desired behaviors, thereby enabling the organization to achieve our business goals.

Requirements

BA/BS; minimum 7 years related experience in a manager or director role
MBA or Social Science masters or similar
Solid experience working with data and analytics for Digital Workplace or Workforce Technology implementation and change management experience
Demonstrated ability to align technology to improve business performance
Experience with Microsoft Graph and cloud-based analytics software
Relevant experience with intranet data analytics
Expertise with customer relationship management, stakeholder management; executive communications; and navigating a matrixed organization
Experience and familiarity with associate facing digital experiences (i.e., Collaboration Tools, Productivity Tools, Video Conferencing, File Management)
Ability to multi-task in a fast-pace environment with fluctuating and conflicting priorities and deadlines
Experience with managing portfolio budgets at a large scale
Ability to efficiently manage tasks and time
Strong analytical skills
Strong relationship building skills with a customer service focus
Strong oral, written, and presentation communication skills
Ability to interpret customer satisfaction reports and develop a strategy and plan for addressing concerns
Self-starter with a problem-solving mindset, the ability to work with minimal supervision, and to direct others’ work
Currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Nice To Haves

Know, or quickly learn, the Coca-Cola business, its key metrics and how to make the linkage between the business and the DWP platforms.

Responsibilities

Articulate and execute vision and strategy for DWP analytics.
Manage and enhance analytics technologies and enablement.
Understand and drive communication and collaboration patterns and behaviors.
Understand consumption patterns for content on the intranet and self-help and help platforms.
Understand and visualize networks and knowledge sharing across the business.
Develop a standard set of DWP key performance indicators.
Work with other data teams (HR, Finance) to achieve enterprise-wide alignment on KPIs.
Promote a risk-aware culture when it comes to data and ensure efficient and effective risk and compliance management practices.
Provide a DWP analytics technology vision, strategy and approach for scalable, efficient and automated processes.
Identify, select, implement, manage, and continuously improve the analytics software and technology portfolio.
Maintain operational excellence to ensure high quality methods to gather and manage large datasets.
Define and work with owners of other data sources to implement standard processes and controls to maintain data integrity.
Lead the development and implementation of data analyses, visualizations, and predictive analytics.
Apply applicable analytics technologies to provide reporting, analytics, visualizations, and predictive analytics.
Lead the development, implementation, and maintenance of a standard reporting dashboard.
Monitor and regularly upgrade the DWP analytics platform.
Actively pursue the development and ongoing improvement of self-service reporting and analytics tools and capabilities.
Serve as the main leader communicating about DWP insights and action plans to the senior leadership team, Technology Services, the HR community, Digital Champions, etc.
Build, implement and maintain the technology infrastructure needed to help answer key business questions.
Represent the organization outside the organization to share best practices and continuously learn new leading practices.
Create and implement common methodology and tools for project management, data governance, modeling, and hypothesis testing.
Implement standard process for operationalizing insights and discoveries.
Identify and empower evangelists to create a data-driven culture.
Develop a standard metric set to provide on-demand, OU and Function-specific reporting.
Manage stakeholder relationships to ensure evolving data and analytic needs are met.
Communicate with employees at all levels to explain approaches and results.
Develop the Digital Champion community to have proficiency with self-serve reports, basic trend analysis, and action planning.