Staff Product Manager, Platform Telemetry and FinOps

Verily•Boston, MA

9d•$197,000 - $295,500

About The Position

Verily Workbench is the researcher-facing core of Verily’s AI-driven precision health platform, designed to harmonize and curate comprehensive, multimodal datasets for the life sciences and pharmaceutical industries. It modernizes and simplifies biomedical data analysis, facilitates safe collaboration, and helps partners accelerate research and development. The Staff Product Manager for Workbench Telemetry and FinOps drives the platform’s operational excellence, financial health, and user enablement. The role owns product observability strategy, manages cloud and AI financial operations, and leads end-user support and documentation ecosystems so researchers can scale their work securely, efficiently, and cost-effectively.

Requirements

Bachelor’s degree in Computer Science or a relevant technical field, or equivalent practical experience.
At least 5 years of hands-on experience leading the definition, development, and maintenance of multi-tenant platform systems.
Experience leading designers, engineers, and clinical informaticists to build technical products in an agile environment.
Proven experience defining, instrumenting, and analyzing product telemetry.
Hands-on experience with product analytics and business intelligence tools, such as Pendo and Looker, to measure feature adoption and user engagement.
Direct experience managing technical budgets, forecasting spend, and driving cost-optimization initiatives for cloud infrastructure and scalable compute environments.
Must not require employer-sponsored work authorization now or in the future to work in the United States.

Nice To Haves

Deep experience and understanding of advanced cloud computing features, including GCP, AWS, NVIDIA Cloud, and Azure.
Experience in life sciences, healthcare technology, bioinformatics, or working with Trusted Research Environments (TREs).
Deep understanding of AI/ML operational cost structures, including model training, fine-tuning, inference costs, and token-based billing models.
Familiarity with data architectures used to build custom billing, chargeback, or platform telemetry pipelines.

Responsibilities

Define and execute a comprehensive product observability strategy.
Establish, track, and report core product metrics for user engagement, platform adoption, and feature-level utilization to inform roadmap decisions.
Manage the Workbench platform’s financial health, including budgets, spend forecasts, and cost optimization for multi-cloud infrastructure, AI model training and inference, and other technical operations.
Oversee the end-user support experience and optimize support tools, technical documentation, and self-service content for researchers, data stewards, and administrators.
Collaborate with engineers, data analysts, and designers to build telemetry pipelines, cost-tracking dashboards, and integrations for support and documentation tools in user workflows.
Lead cross-organizational efforts and build consensus among finance, engineering, customer success, and clinical informatics stakeholders.
Own the product lifecycle for foundational platform operations and deliver solutions that improve efficiency, cost-effectiveness, and customers’ research experience.