Staff Product Manager
About The Position
We're looking for a Staff Product Manager to join our ADR group, the team building L1 Agent, an AI-native operator that autonomously handles the repetitive, high-volume work of Level-1 IT operations. You'll advance the roadmap, work hands-on with design partners, and partner closely with engineering to bring an agentic AI product to enterprise scale. You'll also contribute to the shift in how BigPanda delivers value - expanding self-service and automated paths for customers to adopt and grow with our products. The team operates in startup mode within BigPanda - fast pace, real ownership, direct customer contact, and room to shape strategy.
Requirements
- 5+ years as a Product Manager building B2B SaaS products end-to-end
- Track record of shipping AI or ML products to production
- Strong product-UX instincts, with a focus on experiences customers can adopt on their own
- Technical fluency - comfortable engaging with engineering on architecture and system design
- Experience running customer discovery, interviews, and design partner programs
- Experience partnering with GTM teams (sales, marketing, customer success) to shape positioning, enablement, and adoption
- Proven ability to lead product strategy from problem definition through go-live
- Comfortable operating in ambiguous, fast-paced environments
Nice To Haves
- Experience with observability and incident workflows, and the operator experience around the
- Founder or 0-to-1 product experience
Responsibilities
- Define and drive the L1 Agent roadmap, staying hands-on through delivery
- Partner with GTM teams across enablement, marketing, and launch activities
- Run customer discovery with design partners and enterprise users
- Partner closely with engineering to ship AI-native product capabilities
- Collaborate across product groups to ensure platform-wide alignment
- Shape how customers experience and trust the AI agent - conversational flows, transparency into agent decisions, and feedback loops that improve the product
Benefits
- Competitive equity
- Remote-first environment
- Unlimited PTO
- Twelve (12) paid holidays throughout the year
- Comprehensive health benefits
- #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- Social community & ERG programs
- Dog friendly office
- Lunches provided in office
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
