Staff, Product Manager - Services

Walmart•Bentonville, AR

1d•Hybrid

About The Position

As a Staff Product Manager - Services, you’ll lead the vision, strategy, and delivery of seamless, end-to-end journeys for Walmart customers across a diverse set of services. You’ll define how customers discover, purchase, and engage with offerings across digital and physical touchpoints—including eCommerce, mobile, stores, pickup, and delivery—ensuring every interaction is simple, transparent, and rewarding. You’ll work across product, engineering, design, operations, and analytics to connect experiences across service categories and customer journeys. Using strong analytical and strategic skills, you’ll leverage data, AI, and automation to identify opportunities, drive efficiency, and deliver measurable impact at scale. This role requires exceptional cross-functional leadership, clarity in complex problem spaces, and the ability to influence outcomes across a large, matrixed organization.

Requirements

7+ years of product management experience building and scaling large-scale consumer or enterprise platforms.
Proven ability to deliver end-to-end experiences across digital and physical channels (eCommerce, mobile, stores/clubs, pickup, delivery).
Strong analytical skills with experience using data to inform strategy, define metrics, and drive decision-making.
Demonstrated ability to influence and drive alignment across cross-functional teams in complex, matrixed organizations.
Strong business and technical judgment, with the ability to partner with engineering and deliver scalable, high-impact solutions.
Bachelor’s degree in computer science, engineering, or related area and 7 years’ experience in product management.
9 years’ experience in product management or related area.

Nice To Haves

Deeply customer-centric, with strong empathy for diverse customer needs across digital and in-store experiences.
Strong analytical rigor, using data to inform strategy, measure impact, and continuously optimize experiences.
Think in platforms and ecosystems, connecting services into cohesive, scalable customer journeys.
Comfortable influencing across teams and senior stakeholders in a large, complex organization.
Test-and-learn mindset and thrive in agile, fast-moving environments.
Master’s degree in Computer Science, Engineering, Business Administration, or related area and 6 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products.
Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Developing and championing a world-class product vision and strategy, grounded in customer insights, market opportunities, and Walmart’s omnichannel ecosystem.
Owning and evolving product roadmaps that align to business goals, translating insights into scalable, high-impact initiatives.
Driving execution across multiple initiatives in an agile environment, defining clear product requirements based on customer needs and business objectives.
Partnering closely with engineering to build scalable, reliable platforms that power seamless customer experiences across channels.
Navigating ambiguity, complexity, and cross-functional dependencies with structure and clarity to deliver outcomes at scale.
Applying strong business and technical judgment to solve complex problems, balancing speed, quality, and long-term platform thinking.
Communicating effectively across all levels of the organization to align stakeholders and influence strategic decisions.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.