Staff Product Manager, Platform Operations

Robinhood • Menlo Park, NY

19h • Hybrid

About The Position

Robinhood is building an elite team to apply frontier technologies to the world’s biggest financial problems. The Operations Platform team designs, develops, and maintains critical infrastructure, tooling, and automation for Customer Trust & Safety (CTS) Operations to protect customers. They build scalable case management and investigation solutions to detect and mitigate fraudulent activities in real-time, and create multi-modal user experiences for customers affected by fraud controls. The team also ensures tooling and systems can support Robinhood's expansion into new products and international markets. This role collaborates closely with engineering, data science, legal, compliance, and product partners to maintain high safety standards across all Robinhood products. As a Staff Product Manager, you will own product strategy for the Ops case-management and investigation platform, ML/AI alert resolution models, tooling/Ops readiness for new products/geos, and the customer experience navigating fraud controls. You will define the roadmap and system architecture, partnering with engineering, data science, and Ops leadership to deliver scalable, foundational solutions. This is a high-visibility role impacting Opex, launch readiness, and company-wide trust metrics. This role is based in Menlo Park, CA, or New York, NY, with in-person attendance expected at least 3 days per week.

Requirements

• Bachelor’s or Master’s Degree, or equivalent practical experience.
• 8+ years of product management experience, specifically building and shipping internal tools, fraud/risk operations platforms at scale.
• Direct experience shipping AI/ML-based automation and expertise in leveraging product analytics to guide critical product decisions.
• Proven ability to synthesize complex, ambiguous problems into clear, executable strategies that align with overarching business goals.
• Strong technical depth with case management systems, workflow automation platforms or risk decisioning engines.
• High self-motivation with a track record of driving complex initiatives from conception to completion.

Responsibilities

• Set the long-term vision, strategy, and priorities for the platform team supporting Robinhood's Fraud and Account Operations.
• Own the multi-year product roadmap for the case-management and investigation tooling, to prevent complex fraud vectors and protect customer assets.
• Drive AI-based automation of fraud alert resolution and account lifecycle claims, owning the leadership metrics tracked against these goals.
• Reduce friction and ticket volume for customers affected by fraud controls, partnering on messaging, self-serve flows, and policy clarity.
• Architect and implement foundational services, policies, and system controls to ensure Robinhood remains a secure, trusted platform for financial activity.
• Partner with compliance, operations, privacy, engineering, data science, and legal teams to ship high-impact platform tools and mitigate systemic fraud.

Benefits

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal