Product Operations Lead, Insurance Platform
About The Position
Counterpart is an insurtech platform reimagining management and professional liability for the modern workplace. You'll build the systems and conditions that let a small team run a national platform: hunting bottlenecks, removing them, and making sure they don't come back, so product, underwriting, and engineering can move at the pace the company needs. This role touches every part of how an insurance product works (coverage language, pricing, filings, distribution) and every part of how an AI native company runs. What we're looking for is operational rigor: relentless follow through, quick learning, and the judgment to keep a cross functional team on track and moving efficiently, no matter how complex the surface area gets.
Requirements
- 7+ years solving complex problems through process and product development, or a clear track record of taking on more scope and responsibility over time.
- A systems thinker who obsesses over problems and builds solutions that scale, rather than one off fixes.
- Exceptional project management and documentation skills, with the ability to run multiple workstreams at once without dropping detail.
- A self starter mindset: comfortable rolling up your sleeves in a lean, fast moving environment.
- Real, daily comfort working with AI agents (delegating to them, checking their work, improving them). You automate a task the second time you do it, not the tenth.
- Evidence of grit: something you've pushed through more than once, even when it would have been easier to stop.
Nice To Haves
- Insurance background is a plus, not a requirement.
- Exposure to policy forms, rate and rule filings, or systems like SERFF, that's a bonus, not a prerequisite.
Responsibilities
- Lead new product launches from kickoff to the point where they run on their own, without you day to day.
- Translate product strategy into clear specifications for pricing, data, and engineering, so requirements don't get lost or reinterpreted.
- Set the build order with engineering and data, and hold that order when priorities compete.
- Build a simple way for underwriting and pricing experts to enter their own rules and judgment into our systems, so they don't need to route through you.
- Keep terminology consistent across every system, model, and team, and update it as the business grows.
- Set up fast, accurate feedback from policies, claims, and lost deals, so we know quickly what's working and what needs to change.
- Create and run one clear process for any change to what we sell (coverage, rules, pricing), so changes don't happen ad hoc.
- Catch problems in testing before they reach a customer.
- Move existing programs onto shared infrastructure instead of maintaining separate one off setups.
Benefits
- Unlimited Vacation: We offer flexible time off, allowing you to take time when you need it.
- Work from Anywhere: Counterpart is a fully distributed company, meaning there is no office. We allow employees to work from wherever they do their best work, and invite the team to meet in person a couple times per year.
- Stock Options
- Health, Dental, and Vision Coverage
- 401(k) Retirement Plan
- Parental Leave
- Home Office Allowance: to set up your home office with the necessary equipment and accessories.
- Book stipend
- Wellness stipend
- Professional Development Reimbursement
- No working birthdays: Take your birthday off, giving you the opportunity to relax, enjoy your special day, and spend time with loved ones.
- Charitable Contribution Matching
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
