Staff Product Manager - Marketplace Onboarding
About The Position
ShiftKey connects healthcare professionals with facilities across diverse care settings, and our onboarding experience is the front door to that marketplace. Our Product Team operates in an augmented model - you will direct what we are building toward and our non-negotiables, while our delivery partners direct how it gets built. We are looking for a high-ownership Staff Product Manager to reimagine our professional onboarding journey from end to end. You will sit at the crucial intersection of internal stakeholders, engineering delivery, and a credentialing team that holds deep domain knowledge we do not want to replicate. Because our professionals range from high-volume CNAs to experienced RNs and surgical techs, you will architect a flexible, modular foundation that adapts to varying levels of credential complexity and time-to-productivity expectations without relying on bespoke builds.
Requirements
- 7-9 years in product management, with at least 3 years on marketplace or platform products with supply-side onboarding complexity.
- Demonstrated success improving funnel conversion in credentialing-heavy, regulated, or compliance-driven environments.
- Real-world experience designing and deploying AI agents or automated intelligence within production workflows.
- Strong data instincts and the ability to connect onboarding throughput directly to business outcomes like supply liquidity and fill rate.
- Proven ability to lead and deliver across ownership boundaries, working seamlessly with engineering, compliance, and peer product teams.
Responsibilities
- Drive professional onboarding experience from registration and identity verification to credential collection and first-shift readiness.
- Focus relentlessly on accelerating how fast a professional can move from signing up to actively and compliantly working on the platform.
- Move beyond basic UI improvements by actively incorporating AI-native workflows and agentic solutions to solve manual, high-friction onboarding steps.
- Act as the most demanding, well-specified consumer of our internal credentialing rules engine, ensuring onboarding gets what it needs to create a fast, clear, and confidence-building user experience.
Benefits
- Comprehensive health, vision, and dental coverage.
- Generous PTO and company-paid holidays, including flexible floating holidays.
- 100% 401(k) employer match up to 6%.
- Paid parental leave.
- Wellness support, including access to mental health resources.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
