Staff Product Manager, Identity & Access Management
About The Position
We are hiring a Staff Product Manager to build and scale GoFundMe’s Identity and Access Management platform. This role is focused on secure and low-friction login, verification, session security, account recovery, and the practical authorization needs that come with operating a trusted platform. AI proficiency is a core expectation for this role. We want someone who is comfortable using AI day to day to move faster and who can also take an AI- and machine-learning-driven approach to account protection and operational workflows where it makes sense. The bar is building systems that are accurate, measurable, and trustworthy. We need a builder. Someone who has shipped identity systems in production and can do 0 to 1 and 1 to 100 work. This is not a role for someone whose main experience is maintaining a mature stack with incremental roadmap updates.
Requirements
- Hands-on identity depth
- Proven experience shipping identity and access systems end-to-end in production, with clear decision ownership
- Strong familiarity with modern authentication patterns, including MFA, passkeys/WebAuthn, session security, and account recovery design
- Working knowledge of OAuth 2.0 and OIDC.
- Builder mindset and execution
- Strong examples of building from scratch and then scaling, with real rollout discipline and measurable outcomes
- Strong judgment balancing security, user experience, and operational risk
- Comfortable in technical conversations and able to explain tradeoffs clearly to non-technical stakeholders
- Leadership behaviors
- High autonomy: you find problems and opportunities, form a point of view, and drive execution without waiting for perfect inputs or top-down direction
- Strong cross-functional leadership with Engineering, Security, Data, and other product teams
- AI proficiency (core)
- Uses AI tools in daily work to move faster and produce higher quality outputs (analysis, synthesis, PRDs/RFCs, experiment plans, incident or launch retros)
- Experience partnering with data science or ML engineers to ship model-driven or AI-assisted capabilities, with clear success metrics and monitoring
- Strong instincts around responsible use in a security-sensitive domain: quality, failure modes, guardrails, privacy and data handling, and human review where required
Nice To Haves
- SAML is a plus
- Experience with ATO investigations, fraud defenses, and incident response
- Prior experience as a software engineer, especially in security, infrastructure, or platform domains
- Experience improving device and risk signals, detection feedback loops, and operational tooling around account security
Responsibilities
- Own the strategy and execution for identity and account access across login, MFA, passkeys/WebAuthn, session management, and account recovery
- Drive measurable improvements across security and user outcomes, including login success, recovery success, conversion, ATO reduction, and reliability
- Lead 0 to 1 builds and 1 to 100 rollouts, including migrations from legacy flows with strong launch discipline, monitoring, and rollback plans
- Partner deeply with Engineering and Security on threat modeling and abuse cases, including recovery abuse, then turn those learnings into product and platform changes
- Build platform primitives, APIs, and shared components that other teams adopt, and drive adoption through documentation and enablement
- Own key authorization surfaces that matter to the platform today, such as admin access controls, roles, and permissions for internal tools, and auditing
- Make build vs buy decisions and lead vendor evaluations and integrations when needed, with a clear view of long-term operability and risk
Benefits
- Competitive pay
- Comprehensive healthcare benefits
- Equity
- Healthcare
- Dental
- Vision
- Life insurance
- 401(k) saving program
- Financial assistance for things like hybrid work
- Family planning
- Generous parental leave
- Flexible time-off policies
- Mental health and wellness resources
- Learning, development, and recognition programs
- Diversity, equity, and inclusion through ongoing initiatives and employee resource groups
- Volunteering program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
