Staff Product Manager, Enterprise Products
About The Position
Headway's mission is to build a new mental healthcare system that everyone can access by addressing the barrier of insurance. The company has automated the administrative work involved in credentialing, claims, and payment reconciliation. Over 75,000 providers use Headway's software, serving over 1 million patients. Headway is developing tools for therapists to manage their practices, improving the process of finding a therapist, and investing in platform infrastructure for scalability. The company is evolving its relationship with payers from a simple partnership to a network that can demonstrate its value and build products tailored to how health plans operate. The Payer & Patient Outcomes team is responsible for this transformation, creating products, data infrastructure, and measurement frameworks to enhance payer negotiations. As the Enterprise Product Manager, Payer, you will be responsible for the product layer that transforms Headway's relationships with its largest payer accounts into differentiated, enterprise-grade products. This role involves creating capabilities that provide leverage in contracting and open new avenues for payer engagement with Headway. You will collaborate closely with the Payer BD/Commercial team to translate deal-moving factors into product requirements and work with Data and Engineering to implement these solutions. This is a foundational role, requiring the creation of an enterprise product playbook from scratch.
Requirements
- Operated as a Staff-level PM within a real enterprise sales motion.
- Understand what motivates large, slow-moving institutional buyers.
- Comfortable being evaluated by procurement and legal, not just end users.
- Ability to maintain both enterprise rigor and startup urgency.
- Skill in generalizing a single account's specific ask into a reusable capability.
- Proven ability to build trust and get cross-functional partners (Engineering, Data, BD) to prioritize your work without direct authority over their roadmaps.
Nice To Haves
- Healthcare/payer experience is a plus, but not a requirement.
- Proven ability to manage the tension between pace and rigor in a previous role.
Responsibilities
- Develop enterprise-tier products in direct partnership with named strategic payer accounts, creating capabilities that are a genuine reason for payers to sign, renew, or expand their relationship with Headway.
- Manage the product-side relationship with Payer BD, translating commercial requests into requirements and influencing or reshaping them when a better approach exists.
- Establish a repeatable framework for enterprise payer product work, ensuring that builds for one payer can be reused rather than being bespoke.
- Navigate the enterprise buying process, including procurement, legal, and multi-stakeholder sign-off, without compromising the internal team's build speed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
