Staff Product Manager, Billing Infrastructure

Headway

2d • $265,200 - $331,500

About The Position

Headway's mission is to build a new mental healthcare system everyone can access by solving the biggest barrier to care: insurance. The administrative work involved in credentialing, claims, and payment reconciliation is complex. Headway has automated this, and over 75,000 providers across all 50 states use their software, serving over 1 million patients. The company is building tools for therapists to manage their practices, improving the experience of finding a therapist, and investing in platform foundations for scalability. Headway is a Series D company with over $325M in funding from investors like a16z, Accel, and Spark Capital, seeking exceptional individuals to help achieve their mission and provide a meaningful career experience.

Requirements

• 8+ years of experience building billing platforms, ledgers, or accounting systems, preferably in healthcare, fintech, or marketplaces with complex payment flows.
• Ability to engage deeply with engineering teams on complex technical problems and drive architectural decisions.
• Proven ability to partner effectively with Finance, Accounting, and Compliance teams, translating ledger information into actionable insights for each audience.
• Strong and clear communication skills, with the ability to translate between accounting/operations language and engineering language.

Responsibilities

• Define the billing state machine, enforced handoffs, and guardrails so new appointments are processed correctly without manual intervention.
• Build trusted datasets, dashboards, and general-ledger/audit outputs for Finance and Accounting to streamline financial closing processes.
• Own the billing platform architecture and roadmap, including ledger, reconciliation, and data-integrity systems for patient charges, provider payouts, and payer collections.
• Partner with Data and Engineering to monitor payment/reconciliation health and implement systemic fixes.
• Collaborate with Finance, Accounting, and Compliance to ensure financial reporting and audit preparation are trustworthy and efficient.
• Serve as the platform foundation for other teams such as Provider Payouts, Payer Collections, and Pricing.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed