Staff Product Manager, Access & Identity Management
About The Position
Crunchyroll is seeking a Staff Product Manager for Identity & Access to own the vision, strategy, and roadmap for how fans access and manage their accounts across web, mobile, living-room, and gaming platforms. The role covers the identity lifecycle, including sign-up, sign-in, account recovery, multi-factor authentication, device and TV login, age assurance, consent management, and account deletion. The goal is to make access effortless for legitimate users while protecting accounts from abuse and meeting global regulatory requirements. The product manager will define a multi-year roadmap for authentication, authorization, and account management; modernize authentication experiences; improve account lifecycle management; and partner with Security and Trust & Safety to prevent fraud and abuse. The role also owns product approaches to age verification, parental controls, privacy, and consent. Decisions should be grounded in user research and data, with success measured through login and recovery outcomes, MFA adoption, fraud rates, support volume, conversion, and access-driven churn. This hybrid position is being considered for Dallas, Los Angeles, or San Francisco, with in-office work on Tuesdays, Wednesdays, and Thursdays. The role reports to the Director of Partner Product Management, Security.
Requirements
- At least 8 years of product management experience, including at least 3 years owning identity, authentication, account security, or trust and safety products for a consumer platform at scale.
- Working knowledge of authentication protocols and standards, including OAuth 2.0, OpenID Connect, SAML, FIDO2/WebAuthn, and MFA approaches.
- Experience with fraud prevention and bot mitigation, with a track record of balancing security and usability.
- Experience shipping identity or account experiences across multiple platforms, including web and mobile; TV or console experience is desirable.
- Strong product judgment and ability to make and defend trade-offs among security, user experience, compliance, and business goals.
- Strong analytical skills, including experience defining KPIs and using funnel and behavioral data to guide decisions.
- Excellent communication skills, including ability to explain complex security and identity concepts to executives and non-technical partners.
Nice To Haves
- Experience in streaming, gaming, or subscription consumer businesses.
- Hands-on experience with age assurance, parental controls, or youth-safety regulation.
- Familiarity with CIAM platforms such as Auth0, Okta, or Cognito, and bot-mitigation vendors, including build-versus-buy decisions.
- Experience with device-code or QR login flows for living-room platforms.
- Experience working with global teams and launching in regulated international markets.
Responsibilities
- Define and drive the multi-year strategy and roadmap for authentication, authorization, and account management, aligning Product, Engineering, Security, and Legal leadership.
- Modernize authentication by delivering capabilities such as passkeys/FIDO2, risk-based MFA, social and SSO login, and device-code login for TVs and consoles.
- Improve account creation, access, recovery, and management across devices, including household and profile management.
- Partner with Security and Trust & Safety to detect and prevent account takeovers, credential stuffing, bot sign-ups, and payment abuse while minimizing friction for legitimate users.
- Own product approaches to age verification, parental controls, and compliance with youth-protection laws.
- Protect user privacy by supporting compliance with global privacy regulations and giving users clear control over data and consent.
- Conduct user research and analyze funnel data to identify access-flow pain points and reduce access-related churn.
- Establish and regularly report success metrics for login success, recovery completion, MFA adoption, fraud rates, and support contact volume.
- Collaborate with Engineering, Design, Security & Trust, Legal, Data, and Customer Experience to launch solutions that build user trust and platform integrity.
Benefits
- Salary plus annual performance bonus potential.
- Flexible time-off policies.
- Medical, dental, vision, short-term disability, long-term disability, and life insurance.
- Health Savings Account program.
- Health care and dependent care flexible spending accounts.
- 401(k) plan with employer match.
- Employer-paid commuter benefit.
- Support program for new parents.
- Pet insurance; some offices are pet friendly.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
