Staff Product Designer
About The Position
ServiceTitan is seeking a talented Staff Product Designer to join their Experience Design (XD) team. This role focuses on Back Office and Commercial experiences, designing for users who manage the financial and operational aspects of trades businesses. The designer will be a key member of the team, contributing to a leading SaaS product with desktop, tablet, and mobile touchpoints. The position requires a blend of research, interface design, and prototyping skills, with the ability to conduct discovery research, create journey maps and task flows, perform user interviews, whiteboard task flows, mock up interface screens, and prototype solutions for testing. The Staff Product Designer will also mentor and coach junior designers, acting as a leader known for creativity, leadership, and innovation. This is an opportunity to impact a product disrupting the Home Services industry at one of LA's fastest-growing startups.
Requirements
- Experience designing a modern SaaS or enterprise platform or one comparable
- An outstanding portfolio, showcasing a range of UX, interaction and visual design, and idea generation or prototyping as a means to explore and convey design solutions
- AI experience design: you understand how to make agentic workflows feel trustworthy, controllable, and clear to the people using them.
- A love for solving complex product problems with simple design solutions, while balancing all facets of a user experience, such as strategy and research, information architecture, and interaction design
- Expert knowledge and experience with driving and applying the end-to-end iterative design process including how to develop and use design research, user stories, journey mapping, wire-framing, prototyping, user testing, and high-fidelity visuals to achieve human-centered design solutions
- Experience collaborating with other designers to build a cohesive product
- Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the “why” behind your design rationale
Responsibilities
- Develop deep expertise across multiple product's problem areas
- Quickly prototype solutions to visual and interaction problems
- Use AI tools fluently as part of your everyday workflow to prototype faster, explore ideas earlier, and move from concept to working interaction
- Build positive & collaborative relationships with multiple disciplines including product, engineering, and research to explore, build, and ship your work
- Talk to users and understanding their problems and current pain-points
- Design experiences that are simple, elegant, and solve real problems
- Using remote tools to whiteboard, create wireframes and design in Figma to iterate toward a shippable solution
- Partner effectively with teams in the US and across time zones, bringing strong async communication and a collaborative, low-ego working style
- Validate product ideas through experimental design and research approaches.
- Ship valuable and high-quality work without sacrificing speed
- Help more junior designers develop empathy for our users and advocate for our users’ needs
- Represent our users in product strategy and roadmap discussions
- Review product design work and give constructive feedback.
- Be an active mentor for designers, helping them build context, strong decision making skills, and empathy for our users by providing feedback to help strengthen the team.
Benefits
- Flexible time off
- Learning and development opportunities
- Comprehensive onboarding program
- Leadership training
- Peer-nominated awards
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
- FSA and HSA
- 401k match
- Telehealth options including memberships to One Medical
- Parental leave and support
- Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
- On demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
