Staff Product Designer, Customer Experience Orchestration

Adobe•San Francisco, CA

About The Position

Are you an experienced designer who uses AI prototyping tools to think, communicate, and push the work — and wants to apply that fluency to a problem space that's still being defined? You may be a perfect fit for this role! We're hiring a Staff Product Designer to join Customer Experience Orchestration (CXO) AI Foundation — our team crafting the agentic and hybrid UI experiences that power our enterprise customer ecosystem. Our portfolio spans the full stack of how enterprise customers engage with AI: the design-time tools, controls, and optimizations that practitioners use to compose the system, and the run-time surfaces where end customers experience it. Adobe Brand Concierge — a flagship product that crosses both layers — is one of the spaces this role will contribute to.

Requirements

8+ years of product design experience with a track record of shipping high-quality digital products at companies known for design excellence.
Enterprise, platform, or AI product experience is a strong plus.
Exceptional craft in interaction design, visual design, and prototyping.
You have the taste and rigor to make complex agentic experiences feel coherent and elegant rather than mechanical.
AI-prototyping fluency.
Hands-on experience with AI prototyping (vibe-coding).
Comfortable using prototypes to think, validate, and socialize — not just to demo finished work.
Genuinely curious about new tools and willing to evaluate them on their merits.
Outstanding communication and storytelling.
You explain decisions clearly to interested parties, technical partners, and business leaders— and you use prototypes as a core part of how you communicate.
Experience crafting or leading work on complex products or platforms, particularly in enterprise environments.
Strong communication skills, with the ability to explain concepts to a variety of audiences.
Proven examples of AI/vibe-coded prototypes to solve real-world jobs to be done.
Curiosity about building!

Nice To Haves

Accessibility Design Skills: Experience designing accessible and inclusive interfaces for people with disabilities.
Understanding of applying WCAG conformance criteria in design, specifically testing comps, wireframes, and prototypes for accessibility standards.
Accessibility certifications CPACC, WAS, CPWA, or ADS from the IAAP preferred.

Responsibilities

Guide and support a squad of designers working in complex, cross-functional product spaces.
Collaborate closely with partners in Product Management, Engineering, Research, and Marketing to help teams deliver thoughtful, scalable, and user-centered solutions.
Enjoy working through ambiguity, helping teams bring structure to complex problems, and nurturing environments where people can do their best work.
Balance attention to detail in the build phase with the longer north-star vision.
Contribute to our strategic direction, while remaining connected to quality execution.
Design across complex, multi-surface AI experiences.
Contribute meaningfully to ongoing initiatives spanning conversational, agentic, and hybrid experiences — across both the practitioner-facing tools that configure and tune the system and the end-customer experiences they produce.
Use AI prototyping as a primary mode of communication.
Prototypes are how we make agentic behavior legible, bring partners along, and converge on direction faster than spec docs ever could.
Raise the craft bar.
Bring strong interaction and visual design judgment.
Mentor teammates through critique, pairing, and shared exploration of new patterns.
Stay close to the field. Agentic UX is being defined in real time — across Adobe and across the industry.
Track what's working, bring back patterns worth borrowing, and help the team avoid the ones that aren't.