Staff Product Designer

Dialpad•Vancouver, BC

11d•CA$136,500 - CA$172,500•Onsite

About The Position

Dialpad is seeking a Staff Product Designer to be a key design leader in shaping how AI is integrated into their platform. This role involves meeting customer needs, driving AI adoption within the team, and contributing to the future of business communications for both humans and AI. The Design team at Dialpad is at the forefront of innovation, fully embracing AI in their work and reshaping how AI is experienced by customers. The ideal candidate is comfortable with both design tools and code, views AI as a design medium, and is passionate about the evolving field of design. Portfolios should showcase impactful, high-craft work, with recent evidence of an AI-native design practice. The role requires designers who not only excel personally but also elevate the standards for those around them.

Requirements

8+ years of shipping high-quality product design work, with impact on platform-level or foundational design surfaces.
Treated AI as a medium to design in, not a feature to add, and shaped how previous teams practiced AI.
Built personal AI tooling (skills, agents, micro-apps, CLI workflows) beyond chat-window prompting.
Shipped code into production codebases and used coded prototypes as a primary thinking and validation tool.
Designed patterns, components, or systems consumed by other designers and engineers at scale.
Driven work end-to-end, owning outcomes.
Pixel-level craft, noticing details others miss.
Strong communication across audiences, adapting altitude for team, manager, design organization, and cross-functional stakeholders.
Mentored other designers and elevated the work of those around you.
Navigated ambiguous, complex projects autonomously while keeping team and manager informed.
Think in systems, designing cohesive end-to-end experiences and identifying opportunities to reduce system debt.

Nice To Haves

Shipped AI-native products, agentic workflows, or conversational interfaces with strong opinions on their quality.
Built internal tooling, prototyping infrastructure, or developer-facing design systems that were adopted.
Maintain a personal practice (side projects, open source, writing, experiments) to advance craft.
Experience in SaaS, communications, contact centers, or real-time collaboration platforms.
Helped evolve or scale a design system, including tooling and adoption mechanics.
Contribute to the broader design community through writing, speaking, open source, or mentoring.

Responsibilities

Lead design on foundational layers and platform-wide initiatives.
Partner with design, product, and engineering leadership to set direction for platform work.
Define patterns, primitives, and interaction models for other designers and teams.
Ship production code alongside engineering, contributing meaningfully to systems.
Build production-realistic coded prototypes with real data for engineers.
Design AI-first capabilities and infrastructure with a focus on trust, transparency, and user control.
Build personal AI tooling (skills, agents, micro-apps) to advance the team's AI practice.
Strengthen and evolve Dialtone, the design system, creating reusable patterns.
Identify cross-cutting problems and opportunities.
Mentor designers, provide feedback, and coach peers on craft, communication, and AI fluency.
Improve team shipping, communication, and collaboration processes.
Navigate ambiguous, complex projects autonomously.
Think in systems to design cohesive experiences and reduce system debt.