Product & Experience Designer

Accompany Health

1d•$120,000 - $140,000•Remote

About The Position

Accompany Health is seeking a Product & Experience Designer to join their mission of providing dignified, high-quality care to patients with complex needs. This role involves working across the entire product and service lifecycle, from discovery to delivery, with a focus on improving healthcare access and delivery for underserved populations. The designer will be part of a small, collaborative, and distributed team, with broad ownership and influence. The position requires a generalist approach with a strong emphasis on craft and systems thinking, and embraces AI-enabled ways of working to enhance efficiency and design quality. The company is headquartered in Bethesda, MD, but its teams are distributed across the country.

Requirements

3-5 years experience in design
Extremely clear communicator – verbally & in writing
Experience contributing to a cohesive experience across multiple products
Comfort in a fast-paced, dynamic environment with multiple stakeholders
Proficiency in using design tools (Figma, Adobe CC)
Experience building detailed and precise design artifacts (flows, journey maps, wireframes, mockups, related documentation)
Ability to develop and understand distinct user personas and distill complex needs into clean, understandable solutions
Humility in approach, recognizing the need for the system of care to learn and adapt
Deep empathy for the needs of patients, clinicians, support staff, and colleagues
Distinctive ability to align highly cross-functional stakeholders
Curiosity to become an expert of products and elevate peers
Ability to form well-informed opinions based on data, while remaining open to new information
Focus on effective and efficient task completion
Resilience to tackle challenging problems in healthcare
Excitement to work in a startup environment with ambiguity and shifting priorities

Nice To Haves

Design experience in context of healthcare delivery
A high emphasis on designing with accessibility and health equity in mind
Experience designing, maintaining and implementing design systems
Experience iterating on shipped products based on user feedback and analytics data
A degree in Interaction Design, Digital Graphic Design, Human-Computer Interaction, Digital Product Design, Human Factors is preferred.

Responsibilities

Lead end-to-end design for product initiatives from discovery through launch across web and mobile platforms
Translate user and business problems into clear, intuitive workflows and interfaces
Create interactive prototypes and polished visual designs
Partner with cross-functional stakeholders including Product, Engineering, and Operations to balance user needs, technical constraints, and business goals
Conduct interviews and usability testing to evaluate design decisions
Map end-to-end user experiences, identifying friction points across digital products and workflows
Facilitate cross-functional workshops to uncover opportunities for improvement
Design solutions that enhance both user experience and operational efficiency
Support engagement campaigns and key initiatives through marketing and visual design
Maintain cohesion across product experiences and brand expression
Contribute to evolving the visual identity as the company scales
Contribute to developing and maintaining shared design patterns and components
Work with engineering to ensure consistency and scalability
Champion accessibility and usability best practices
Leverage AI tools to rapidly explore concepts, generate design alternatives, and iterate more efficiently
Work with engineering to integrate AI-assisted workflows that accelerate design-to-production
Evaluate and adopt emerging AI tools that enhance design quality and team productivity
Share learnings and best practices as AI tooling evolves
Own design decisions and articulate rationale based on research and data
Educate stakeholders on design approach and tradeoffs
Communicate clearly across product, engineering, operations, and leadership