Staff-Principal Product Manager, Devices & eCommerce Marketplace

US Mobile • New York, NY

3d • Hybrid

About The Position

US Mobile is building the future of wireless communication with the goal of one unified network open to any person and any device, worldwide. They are empowering customers with all three major networks on one phone and one plan, plus home internet from Starlink, with no lock-in or commitments. They offer custom-fit plans at every price point and 24/7 customer support with real people. The company values real-time feedback from customers to inform product roadmaps and has been recognized by Consumer Reports as the top-rated mobile carrier for two consecutive years. US Mobile is building innovative systems that scale, utilizing a network-agnostic tech stack and agile, cross-functional teams built on trust and mutual respect. This role is for individuals who work fast, flexibly, and collaboratively without compromising standards.

This is a Staff or Principal level Product Manager role with end-to-end ownership of Devices & our digital shopping Marketplace. The role involves defining best-in-class digital shopping for connected consumers, setting the standard for how connectivity devices are discovered, evaluated, and purchased online, and supporting this with operational infrastructure for inventory, fulfillment, and reverse logistics. The role also includes ownership of adjacent programs such as protection, trade-ins, upgrades, and financing, managing the entire lifecycle from initial design to scaled operations. This is a business-critical area with a direct impact on conversion, revenue, and retention, serving as a growth lever for the Company. The Product Manager will work closely with the leadership team to set direction and collaborate across Growth, Operations, and Engineering. Success requires strong judgment, a bias for action, and the ability to drive clarity and outcomes in complex, cross-functional environments. PMs are expected to operate with a high degree of ownership, making principled decisions with imperfect information, aligning teams, and maintaining a high bar for execution and results.

Requirements

• 7+ years of product management experience, with at least 2 years in a senior or staff-level IC role with meaningful scope and ownership.
• Demonstrated track record of shipping high-impact products end-to-end
• Deep experience in digital shopping, marketplace, eCommerce, or leading consumer tech platforms.
• Strong analytics and data-driven decision making experience
• Growth and experimentation background; you've designed and shipped A/B tests, conversion experiments, or monetization changes.
• Experience negotiating with hardware vendors, OEMs, or commercial partners.
• Bachelor's degree in Computer Science, Engineering, or a related field.

Responsibilities

• Define and own the multi-year roadmap for Devices & eCommerce Marketplace, setting strategy, aligning stakeholders, and translating vision into shipped products.
• Lead device-adjacent programs including protection plans, trade-ins, financing, and upgrade cycles — from 0-to-1 design through scaled operations.
• Partner with Growth and Marketing to design device promotions, launch experiments, and drive conversion improvements across the acquisition funnel.
• Drive revenue, conversion, and margin through rigorous data analysis, A/B testing, and continuous iteration.
• Build logistics and fulfillment capabilities — working across engineering and operations to handle inventory, order management, and reverse logistics at scale.
• Define and evolve the supplier and partner ecosystem, including negotiating with OEMs, distributors, and third-party service providers.
• Collaborate deeply with Engineering, Design, Customer Support, and Operations to deliver cohesive, high-quality experiences.
• Operate as a force multiplier for your teams — removing blockers, making hard calls, and keeping execution on track.

Benefits

• Equity participation
• Free cellular service — every US Mobile plan, on the best networks in the country
• Free lunch daily in our NYC office + fully stocked kitchen
• Monthly gym reimbursement and Omnycard reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Principal