Staff Performance Coordinator (Shift C: Fri-Sun 6:00Am-6:00Pm) -Seasonal

Employbridge • Dallas, TX

7h • Onsite

About The Position

The Staff Performance Coordinator contributes to the operational growth and profitability of the account through day-to-day execution, management of strong relationships with the client and associates, and fulfillment of the client’s staffing services agreement. This role supports the day-to-day interaction with the client and associates, assists with identifying process improvements, and executes on service level agreements to ensure they are met. This role provides immediate front-line customer service to the management team and associates. This role is responsible for partnering with appropriate parties to resolve all workforce issues, including but not limited to employee coaching, counseling, disciplinary action, and payroll and timekeeping, in a timely manner.

Requirements

• High school diploma or 6 months related experience
• Hands-on experience in a logistics or manufacturing environment.
• Experience in a customer service role responsible for client communication.
• Data management experience.
• Familiarity with a heavy process-oriented environment.
• Able to multi-task, change priorities as appropriate and execute tasks in a high-pressure Environment.
• Able to understand client goals and how they measure success.
• Comes together to achieve organizational goals in order to succeed and grow. Therefore, every employee should have the ability to work in a team and contribute towards individual and business goals.
• Communicates information and ideas clearly and articulately both in oral and written form. Uses appropriate language, style and methods depending on audience and the purpose of communication.
• Responds positively to change and adapted to new situations quickly. Able to take on a diverse range of tasks equally effectively.
• Experience using various technology platforms to drive effective decisions.

Nice To Haves

• HR experience is preferred.

Responsibilities

• Act as first point of contact for vendors and client contacts for all employee issues.
• Educates client on guidelines and sets expectations for the handling of any employee issues.
• Ensures all employee issues are handled appropriately and in a timely fashion.
• Coordinates resolution of the all-workforce issues with vendors and client partners and understands risk areas for all parties.
• Delivers client customized new hire orientations.
• Collects and reviews all required work related onboarding documents for each employee prior to start.
• Runs reports and uses data to identify workforce challenges and escalates issues to the appropriate resource (using CRM, Power BI, time/attendance software).
• Participates in client meetings about safety and operations and documents and investigates safety incidents and executes the safety observation program.
• Processes payroll and tracks attendance, wage, and hour compliance.

Benefits

• Medical, dental, and vision benefits available upon hire (enroll the week following your first paycheck)
• Multiple medical plan options to fit your needs.
• Paid holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day, and more.
• 16 hours of paid community volunteer time each year.
• Employee discount program offering savings on travel, entertainment, shopping, and more!
• Wireless discounts on eligible plans
• Optional accident, critical illness, and hospital indemnity coverage available.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED