Staff Operational Readiness Technical Program Manager, AI Infrastructure Deployment

Nscale • Seattle, WA

4d • $190,000 - $300,000

About The Position

Nscale’s Deployment PMO coordinates the teams and partners that turn signed contracts into live AI infrastructure. The Staff Operational Readiness Technical Program Manager owns the final stage of deployment, ensuring validated clusters are fully ready to become services operated by Nscale and used by customers. The role tracks readiness across platform services, customer handover documentation, and formal acceptance by the operations team, providing a clear, evidence-based assessment of whether each cluster is ready to hand off.

This is an individual-contributor role in the Deployment PMO. Travel of up to 50% is expected, primarily to data center sites. The role is responsible for coordinating service owners, assembling customer-facing handover materials, leading operational acceptance, tracking post-handoff items, and improving the readiness and acceptance process across deployments.

Requirements

• 10 or more years of experience in infrastructure operations, SRE, service transition, or technical program management for large-scale data center or cloud platforms.
• Hands-on experience transitioning new infrastructure into production support, including runbooks, ticketing, escalation, and hardware returns.
• Working knowledge of data center and cloud control-plane services, including DHCP/PXE, DNS, NTP, PKI, secrets management, identity and access, observability, and asset systems such as NetBox.
• Familiarity with GPU cluster validation evidence and how it relates to customer acceptance.
• Ability to coordinate multiple owners across engineering, SRE, networking, and operations toward a firm date.
• Clear, concise writing skills, including producing customer documents ready for signature without rewriting.
• Ability to travel up to 50% of the time, primarily to data center sites.

Nice To Haves

• Experience handing over NVIDIA GB200/GB300 or Vera Rubin NVL72-class clusters to hyperscaler or AI lab customers.
• Experience with OpenStack, Ceph, Kubernetes, Vault, or similar platform services in production.
• Background in ITIL service transition or an equivalent operational acceptance process.
• Experience with contractual SLAs for hardware failure, repair, and service credits.
• Experience building automation for readiness tracking and handover reporting.

Responsibilities

• Own the operational readiness checklist for each cluster, including a named owner for every service.
• Track cluster bring-up in the required sequence, from network edge and management connectivity through core services, platform and storage, secrets management, control planes, and application services.
• Track readiness of operationally essential services, including DHCP/PXE, DNS, NTP, provisioning, identity and access, PKI, secrets management, asset systems, image and artifact mirrors, fleet management, logging, telemetry, and observability.
• Escalate readiness blockers early, providing evidence and a recovery date.
• Assemble each customer handover document, including executive summary, scope, GPU capacity against plan, metadata, roles and contacts, solution and network overview, and bill of materials.
• Clearly document planned GPUs, GPUs available at handover, excluded GPUs and reasons, and open remediation tickets.
• Map validation tests to their evidence folders so customers can verify health checks, system and network stress tests, interconnect and multi-node performance, fabric validation, and firmware validation.
• Record deviations, known issues, and residual risks as open items with an owner and date.
• Lead the formal operations acceptance process so the operations team understands and accepts the cluster and its outstanding items.
• Confirm support paths are active before handoff, including ticket routing, hardware returns and triage, log and diagnostic collection, spares, and escalation contacts.
• Ensure the operations team understands contractual hardware-failure terms, including repair windows and credit triggers, before the support clock starts.
• Brief customers and leadership on handoff readiness and risks to the handoff date.
• Track post-handoff open items through closure and confirm the post-handoff support period ends on time.
• Incorporate lessons learned into handover documents, readiness checklists, and acceptance processes.

Benefits

• Medical benefits
• Dental insurance
• Vision insurance
• Flexible paid time off
• Parental leave
• Retirement plan participation
• May be eligible for bonus, equity, and/or commission programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed