Staff Learning & Development Manager

Benesch Law•Cleveland, OH

2d•$118,000 - $149,000•Hybrid

About The Position

Benesch is seeking a Staff Learning & Development Manager to join their HR team in the Cleveland office. This hybrid position offers work-from-home flexibility and is responsible for leading and executing the Firm's performance management and learning strategy for staff. The role involves overseeing the design, implementation, and continuous improvement of performance review processes, professional development programs, and staff skill-building initiatives. The Manager will partner with firm leadership and HR colleagues to deliver impactful learning programs and enhance managerial development efforts.

Requirements

Bachelor's Degree in Human Resources, Learning & Development, Organizational Psychology, Business, or a related field.
A minimum of seven years of progressive human resources experience.
At least five years focused on learning and development, training, or organizational development.
Proven experience managing performance processes.
Proven experience facilitating employee development within a professional services or multi-office environment.
A strong understanding of coaching principles.
A strong understanding of performance management in a professional services setting.
Outstanding interpersonal, facilitation, and presentation skills.
Ability to build trust and collaborate effectively across all levels of the organization.
Proficiency in Microsoft 365 applications, including Word, Excel, PowerPoint, and Teams.
Familiarity with learning or talent development platforms.

Nice To Haves

SHRM or HRCI certification preferred.

Responsibilities

Partners with leadership to identify skill and competency gaps among support staff and establishes learning and development initiatives that build capability and confidence.
Administers the firm's annual performance management process for support staff, including communications, training for managers, cycle coordination, and follow‑up to ensure consistency and quality.
Manages the design, coordination, and evaluation of firm‑wide learning programs for support staff, including workshops, skill‑building sessions, and professional development opportunities.
Administers the firm's SkillPath learning subscription, including user setup, curation of recommended learning paths by role/level, and regular reporting on enrollments, completions and utilization trends to HR leadership.
Partners with managers to promote SkillPath content aligned to performance and development goals, monitoring course completion and incorporating learning data into talent discussions and coaching conversations.
Manages the Bundle 1:1 coaching program end-to-end, tracking enrollment, session utilization and feedback, and escalating low participation to department leaders.
Generates key takeaways, themes and future development opportunities upon an individual's completion of the individual coaching program.
Designs and facilitates HR-specific and managerial trainings that can be delivered via the firm's LMS platform.
Assists with maintenance and update of the Benesch Learning Center, including reviewing learning modules, designing new on-demand learning content, updating content in the Center, running and analyzing reports, and promoting staff engagement with the Center.
Provides administrative and logistical support to training programming as needed. This may include calendaring, reviewing content and collecting program information from presenters, serving as an attendance monitor, handling invitee communications in a highly responsive and organized manner, managing technology coordination, and assisting with catering or room reservations.
Manages relationships with external training providers and consultants, as well as with software vendors, to ensure quality programming.
Evaluates the effectiveness of training programs with collection and analysis of feedback.
Tracks training engagement and assures all training records are thorough and stored properly.
Leads the design and implementation of career pathing frameworks for support staff, helping define competencies, growth criteria, and development plans that promote retention and advancement.
Stays informed on best practices in learning, performance management, and organizational development, sharing recommendations to strengthen the firm's people programs.
Other duties and projects as assigned.