Staff IT Engineer

Ashby • San Francisco, CA

23h • Remote

About The Position

This is a pivotal technical role within the IT team, which is currently managed by the IT Manager. The company is experiencing significant growth, and the IT department aims to expand its team to provide world-class, automated, and delightful technology support. This role requires a blend of direct end-user support and backend API integration. The ideal candidate will be comfortable with both technical problem-solving and empathetic human interaction, viewing technology as an enabling force and seeking innovative solutions at a fundamental level. The role emphasizes technical excellence, automation, and a human-centered approach to support.

Requirements

• A strong belief that end user support is an equally important part of being a well-rounded engineer as building world-class automations
• Deep experience - that means being able to show detailed, specific knowledge and broader architectural understanding - across relevant IT systems (device management, identity management)
• Demonstrated experience of automating the interplay between IT systems and other internal systems, that means handling APIs, MCP servers and glue-code for making disparate systems talk
• Comfort and interest in helping build a stateless internal backend composed of Typescript services, pub/sub queues and APIs for both downstream and upstream applications
• Desire to work in and help build a small team of experts with an open, engaged and radically efficient profile
• The ambition to challenge norms and build for scale and flexibility outside of the expected
• The humility to accept the thoughts and emotions of others as valuable before your own and be vulnerable in front of others
• The wisdom to know when it’s best to apply the above

Nice To Haves

• Experience in exactly our tech stack.
• A specific timezone. Whilst US timezones are preferred to help us cover a gap in our current coverage this is not a requirement, we're remote-friendly and can hire across Europe, the UK and US and other countries for the right candidate.

Responsibilities

• Own and fix customer issues from ingest through to resolution, whether that’s a one-time fix or a deeply technical project affecting the whole org
• Offer, advocate and then implement best practices for an IT function that is securely creating the most productive workforce in the world
• Own projects across device management (think Kandji, Crowdstrike), identity management (think Okta, Google Workspace), hardware logistics (think laptop shipping, accessories lifecycle) and user lifecycle (onboarding, offboarding and user changes) to automate manual process and reduce our touchpoints to solely those where the human interaction matters
• Contribute to creating a cohesive, performant and scalable event-driven backend, making data shifting across the business effortless and easy to adopt everywhere.

Benefits

• Competitive salary and equity.
• 10-year exercise window for stock options.
• Twelve weeks of fully paid family leave in the US.
• Generous equipment, software, and office furniture budget.
• $100/month education budget with more expensive items (like conferences) covered with manager approval.
• Top-notch health insurance for you and your dependents with all premiums covered by us (for US employees).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed