Staff IT Engineer

Circle Internet Financial • San Francisco, CA

1d • Remote

About The Position

As a Staff IT Engineer on the IT Support team, you will act as a senior technical leader responsible for evolving Circle’s enterprise IT systems, infrastructure, and service delivery standards. You will own and scale critical platforms including endpoint management, mobile device management, and ServiceNow ITSM, while driving automation and AI adoption to reduce manual effort and improve operational efficiency. This role sets technical direction, establishes best practices, and ensures high-quality IT services globally, including executive-level support, while proactively identifying opportunities to enhance reliability, security, and user experience across the organization.

Requirements

• 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment
• Deep expertise managing macOS fleets at scale with strong working knowledge of Windows environments
• Hands-on experience with ServiceNow ITSM, including workflow development and platform administration
• Strong experience with MDM solutions, including Iru (Kandji) and Workspace ONE for device management
• Proven ability to lead complex technical initiatives and drive improvements across IT systems and processes
• Experience operating in highly secure, regulated environments with strong attention to detail
• Demonstrated ability to provide executive-level (white glove) IT support with professionalism and discretion

Nice To Haves

• Experience implementing automation using tools such as Workato, n8n, or similar platforms
• Familiarity with AI tools or AI-assisted workflows to improve IT operations and reduce manual toil

Responsibilities

• Drive AI and automation initiatives using tools such as Workato, n8n, and AI coding assistants to scale IT operations
• Manage Circle’s global fleet of corporate devices using Iru (formerly Kandji), including patching and vulnerability remediation
• Lead the design, build, and governance of the ServiceNow ITSM platform, including workflows and service catalog
• Provide L3 escalation support for complex incidents, ensuring timely resolution and root cause analysis
• Use data and metrics to improve KPIs, identify automation opportunities, and enhance operational efficiency
• Partner with IT leadership to mature Incident, Problem, and Change Management processes within ServiceNow
• Collaborate cross-functionally to evolve ITIL practices and elevate global IT service delivery standards

Benefits

• Flexible work environment where new ideas are encouraged and everyone is a stakeholder.
• We are an equal opportunity employer . We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire.
• Circle participates in the E-Verify Program in certain locations, as required by law.
• Should you require accommodations or assistance in our interview process because of a disability, please reach out to [email protected] for support.
• We respect your privacy and will connect with you separately from our interview process to accommodate your needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed