Staff IT Analyst

Western Alliance Bank • Phoenix, AZ

1d • Onsite

About The Position

As a Staff IT Analyst for Bank Operations, you will identify constraints and opportunities that may influence business or technology strategy, troubleshoot issues with vendors and business partners, and monitor critical file movement jobs that support monetary and system processing. You’ll assess current processes and metrics that support the operational effectiveness of WAB’s core branch applications focused on branch operations. You will also create clear, accurate documentation of current-state processes, practices, and metrics while highlighting and implementing opportunities to streamline workflows and improve KRIs, KPIs, and other operational measures. In addition, you will facilitate discussions with IT, Product, Vendor and Business subject matter experts to define challenges, gather insights, and validate findings so the right issues are addressed. Lead projects within an assigned domain with minimal supervision by defining the scope of analysis, establishing timelines, and delivering work on schedule. Communicate effectively with managers and colleagues, coordinate with subject matter experts to gather requirements and review deliverables, provide project status updates, and identify or resolve technical issues. Track and maintain KRIs, KPIs, and other operational metrics while developing critical documentation, creating project artifacts, and producing accurate, high-quality deliverables. Apply risk management experience gained in a large financial institution operating under heightened standards, particularly in risk, compliance, or corporate governance.

Requirements

• 3+ years of relevant experience.
• A bachelor’s degree in a related field is required.
• Intermediate to advanced skills in process and data analysis within a specific domain or functional area, with strong critical thinking abilities.
• Intermediate to advanced proficiency in Microsoft Office, diagramming tools such as Lucid or Visio, and other technical tools relevant to the domain.
• Intermediate verbal and written communication skills.

Nice To Haves

• Entry-level to intermediate knowledge of financial services or banking is preferred.
• Entry-level to intermediate knowledge of regulatory and legal compliance requirements, industry standards, and best practices.

Responsibilities

• Identify constraints and opportunities that may influence business or technology strategy.
• Troubleshoot issues with vendors and business partners.
• Monitor critical file movement jobs that support monetary and system processing.
• Assess current processes and metrics that support the operational effectiveness of WAB’s core branch applications focused on branch operations.
• Create clear, accurate documentation of current-state processes, practices, and metrics.
• Highlight and implement opportunities to streamline workflows and improve KRIs, KPIs, and other operational measures.
• Facilitate discussions with IT, Product, Vendor and Business subject matter experts to define challenges, gather insights, and validate findings.
• Lead projects within an assigned domain with minimal supervision by defining the scope of analysis, establishing timelines, and delivering work on schedule.
• Communicate effectively with managers and colleagues.
• Coordinate with subject matter experts to gather requirements and review deliverables.
• Provide project status updates.
• Identify or resolve technical issues.
• Track and maintain KRIs, KPIs, and other operational metrics.
• Develop critical documentation, create project artifacts, and produce accurate, high-quality deliverables.
• Apply risk management experience gained in a large financial institution operating under heightened standards, particularly in risk, compliance, or corporate governance.

Benefits

• Competitive salaries
• An ownership stake in the company
• Medical and dental insurance
• Time off
• A great 401k matching program
• Tuition assistance program
• An employee volunteer program
• A wellness program
• Opportunity to bolster business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level