Staff Business Analyst - IT Infrastructure Planning

Dexcom • San Diego, CA

1d • $111,100 - $185,100 • Remote

About The Position

Dexcom Corporation is seeking an experienced IT Infrastructure Analyst and Planner to join their medical device manufacturing organization in a fully remote capacity. This role is crucial for assisting the team in designing, maintaining, and optimizing IT infrastructure to support various business areas including manufacturing, applications, R&D, information security, and regulatory compliance within a highly regulated industry. The successful candidate will utilize expertise in planning, financial analysis, vendor management, and IT risk management to ensure scalable, secure, and cost-effective systems that align with business objectives and industry standards.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field; Master’s degree preferred.
• Minimum of 7+ years of experience in IT infrastructure planning, with at least 3 years in a manufacturing or regulated industry (medical device experience strongly preferred).
• Proven track record in financial analysis, vendor management, and IT risk management.
• High level knowledge of IT infrastructure components (e.g., virtualization, cloud platforms like AWS/Azure, networking, storage solutions).
• Familiarity with manufacturing systems such as MES (Manufacturing Execution Systems), ERP (e.g., Oracle EBS).
• Understanding of cybersecurity frameworks (e.g., NIST, ISO 27001) and system reliability planning.
• Planning & organizing: IT Infrastructure deliverables
• Financial acumen: Ability to perform cost modeling, budgeting, and ROI analysis for IT investments.
• Vendor management: Experience negotiating contracts and evaluating vendor performance in a technical context.
• Risk management: Knowledge of risk assessment methodologies and mitigation strategies, particularly in regulated environments.
• Excellent analytical and problem-solving skills, with a detail-oriented mindset.
• Strong communication skills to collaborate remotely with technical teams, executives, and external vendors via virtual platforms.
• Ability to work independently under pressure in a fast-paced, compliance-driven environment.
• Candidates must have a reliable high-speed internet connection and a dedicated workspace.
• May require availability for on-call support during critical system implementations or outages, managed remotely.

Nice To Haves

• Scrum/Agile or PMP (Project Management Professional) or equivalent.
• ITIL Foundation or higher.

Responsibilities

• Coordinate, develop, and maintain a strategic roadmap for IT infrastructure, including servers, networks, cloud solutions, and data storage, to support all Business areas.
• Ensure employee capacity planning is maintained to identify bottlenecks and recruitment requirements.
• Collaborate remotely with cross-functional teams (manufacturing, applications, R&D, information security, regulatory) to align infrastructure with business demands and medical device lifecycle needs.
• Conduct cost-benefit analyses for infrastructure projects, including capital expenditures (CapEx) and operational expenditures (OpEx).
• Prepare detailed budgets and forecasts for IT infrastructure investments, ensuring alignment with organizational financial goals.
• Monitor and report on ROI for infrastructure initiatives, identifying opportunities for cost optimization without compromising quality or compliance.
• Evaluate technology decisions and vendor quotes for integration into manufacturing processes.
• Facilitate virtual workshops with cross-functional teams to align IT infrastructure strategies with manufacturing, R&D, and regulatory goals, ensuring proactive identification of infrastructure needs and opportunities.
• Establish, track, and report key performance indicators (KPIs) for IT infrastructure performance, such as system uptime, cost efficiency, and compliance metrics, providing actionable insights to stakeholders.
• Coordinate regular review sessions to assess infrastructure performance, identify process bottlenecks, and implement optimizations to enhance operational efficiency and scalability.
• Assess and select third-party vendors for hardware, software, and managed services, evaluating technical capabilities, reliability, and compliance with medical device regulations.
• Negotiate contracts and service-level agreements (SLAs) remotely to ensure cost-effectiveness and performance standards.
• Monitor vendor performance, conduct periodic reviews, and mitigate risks associated with vendor dependencies.
• Identify, assess, and prioritize IT risks, including cybersecurity threats, data integrity issues, and system downtime, with a focus on protecting sensitive patient and product data.
• Develop and implement risk mitigation strategies, ensuring compliance with HIPAA, GDPR, and other relevant regulations.
• Lead system reliability and business continuity planning, conducting regular testing to ensure minimal disruption to manufacturing operations.
• Oversee the implementation of infrastructure upgrades, migrations, and new deployments, ensuring timelines and budgets are met through remote coordination.
• Coordinate with internal stakeholders and external partners via virtual tools to deliver projects that enhance operational efficiency and scalability.
• Ensure IT Infrastructure systems meet compliance requirements by coordinating activities and deadlines.
• Maintain detailed documentation for audits, including risk assessments, vendor evaluations, and financial justifications, submitted electronically.

Benefits

• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior