IT Infrastructure Analyst

Duke Energy Corporation•Raleigh, NC

2d•Hybrid

About The Position

Provide enterprise level support of technologies needed for infrastructure and business applications. These technologies include, but are not limited to servers, storage, and a variety of software. Integrate software to enable usage, support, and monitoring of various hardware technologies. Develop and maintain routine work procedures and define standard installation and upgrade methodologies. Responsibilities may include evaluation, acquisition, installation, integration testing, upgrading components and performance monitoring.

Requirements

Bachelors degree Computer Science or Other Related Degree
Minimum 1 year related work experience
In lieu of Bachelors degree(s) AND 1 year(s) related work experience listed above, High School/GED AND 3 year(s) related work experience
1-2 years practical experience with Operating Systems, Software and Hardware.
1- 2 years of computer skills, including general usage and support.

Nice To Haves

Experience supporting Corp IT Ops Infrastructure
Proven desire to learn in a fast-paced environment, self-starter.
Ability to thoroughly document work processes, communicate, and adhere to processes.
Strong oral and written communication skills
Strong inter-personal skills (listening, conflict management, approachability, negotiations).
Ability to effectively prioritize activities and focus team efforts based-on priority
Ability to research independently, multi-task, and meet deadlines under tight timeframes.
Ability to build working relationships with different levels within the organization.
Ability to work effectively in a work plan driven/team environment.

Responsibilities

Plans, designs, installs and/or supports computer systems.
Facilitates technical and business planning for upgrades.
Provides technical guidance related to software and hardware to members of the IT staff.
Develops (or assists in developing) standards for IT software and hardware.
Assists in the design and implementation of required systems.
Integrates software and hardware configurations to maximize performance.
Coordinates hardware and software upgrades with other areas of IT or other business units.
Prepares activity and progress reports regarding individual and project activity.
Keeps abreast of new hardware and software developments, evaluates alternative approaches, and recommends new software or upgrades which enhance operations.