Staff IAM Engineer - Ping Identity and Directory Services

CVS Health•Work At Home-Texas, TX

3d•$106,605 - $284,280

About The Position

The Senior IAM Engineer supports and enhances enterprise Identity and Access Management platforms, including Ping Identity, LDAP directory services, and authentication solutions. The role administers, troubleshoots, automates, and provides operational support for SSO, MFA, directory services, and related infrastructure in a 24x7 enterprise environment. The engineer also contributes to platform reliability, security, automation, documentation, and continuous operational improvement while collaborating with infrastructure, network, security, and application teams.

Requirements

7 or more years of experience in Identity and Access Management (IAM).
5 or more years of experience with Ping Identity products, LDAP technologies, and authentication platforms.
3 or more years of experience with Radiant Logic (VDS/ICS), Ping Directory, or other enterprise LDAP solutions.
3 or more years of experience with both Linux and Windows platforms.
3 or more years of experience with PowerShell, Python, Shell, or API-based automation.
Strong troubleshooting skills across authentication, federation, networking, and directory services.
Bachelor’s degree from an accredited college or university, or an equivalent combination of education and relevant work experience; the stated equivalent is a High School Diploma/GED plus 4 years of related experience.

Nice To Haves

Strong knowledge of SAML, OAuth 2.0, OpenID Connect (OIDC), LDAP, MFA, passkeys, and FIDO2/WebAuthn.
Experience with Azure AD / Microsoft Entra ID, Okta, or other IAM platforms.
Experience with Splunk, AppDynamics, Dynatrace, or similar monitoring tools.
Experience with AI-assisted automation, self-service platforms, and workflow orchestration.

Responsibilities

Administer and support Ping Identity platforms, including PingFederate, PingAccess, Ping Directory, PingOne MFA, Ping DaVinci, and Risk-Based Authentication.
Configure, troubleshoot, and support Single Sign-On (SSO), Multi-Factor Authentication (MFA), passwordless authentication, and passkey solutions.
Troubleshoot authentication and authorization issues involving SAML, OAuth, OpenID Connect (OIDC), LDAP, and related technologies.
Install, administer, and maintain LDAP directory services, including RadiantOne FID/VDS, Ping Directory, ODSEE, and IBM Tivoli Directory Server.
Support LDAP application integrations, migrations, service account configuration, ACIs, and directory consolidation initiatives.
Participate in a 24x7 on-call support rotation for IAM, SSO, MFA, and LDAP services.
Perform proactive monitoring, log analysis, incident resolution, root cause analysis, vulnerability remediation, and platform performance tuning.
Support disaster recovery exercises, platform upgrades, patching activities, and operational readiness testing.
Collaborate with infrastructure, network, security, and application teams to troubleshoot load balancers, DNS, SSL/TLS, proxy, and connectivity issues.
Use scripting and automation tools, including PowerShell, Python, Shell, and APIs, to streamline operational processes and reduce manual effort.
Leverage AI and emerging technologies to improve automation, self-service capabilities, operational efficiency, and user experience.
Maintain technical documentation, runbooks, and knowledge articles and continuously improve operational processes.
Stay current with IAM technologies and proactively expand expertise across authentication, directory, cloud, and security domains.