Staff Engineer - OMS SRE

CVS Health•Scottsdale, AZ

3d•$118,450 - $260,590•Hybrid

About The Position

The Staff Engineer - OMS SRE provides technical leadership for the reliability, stability, performance, and modernization of enterprise order management platforms. The role helps ensure seamless order processing, inventory management, fulfillment operations, and business continuity across high-volume transactional environments. As the senior technical subject matter expert for IBM Sterling OMS production environments, this highly visible individual contributor leads complex troubleshooting, root cause analysis, and operational resilience improvements, and influences future-state order management architecture. The role partners with engineering, architecture, platform, SRE, infrastructure, and business teams to support current operations and strategic modernization initiatives. As part of the Order Management Engineering & Reliability Team, the engineer advances automation, reduces operational risk, and supports the evolution toward a unified OMS platform. The position follows a hybrid work model and is based at an office location in Rhode Island, Arizona, or Texas. On-call support and call rotation are required.

Requirements

7+ years of experience in software engineering, production engineering, site reliability engineering, or enterprise application engineering.
5+ years of hands-on experience supporting IBM Sterling OMS in complex, high-volume production environments.
5+ years of expertise in Sterling OMS order lifecycle processes, including order creation, inventory management, scheduling, fulfillment, shipments, cancellations, APIs, services, agents, and integrations.
3+ years of experience with Splunk, SQL, Linux, REST APIs, JSON, application log analysis, and enterprise integration technologies.
5+ years of experience working on complex production issues, leading critical incident resolution, and performing root cause analysis.
Must be willing to work on on-call support/call rotation.
Bachelor’s degree, or equivalent experience (high school diploma plus 4 years of relevant experience).

Nice To Haves

Experience with Kubernetes, Docker, microservices architectures, and cloud-native platforms.
Experience with GitHub Actions, Jenkins, or similar CI/CD technologies.
Experience with Grafana, Prometheus, OpenTelemetry, or other observability and monitoring solutions.
Experience with Python, Shell scripting, or automation technologies.
Experience supporting modernization or migration of large-scale enterprise applications in retail, pharmacy, e-commerce, or other transaction-intensive environments.

Responsibilities

Serve as the senior technical subject matter expert for IBM Sterling OMS production environments and mission-critical business processes.
Lead troubleshooting and resolution of complex order lifecycle, inventory, scheduling, fulfillment, shipment, cancellation, and integration issues.
Drive production stability through proactive monitoring, root cause analysis, performance optimization, and operational improvements.
Develop automation solutions to reduce manual support activities and accelerate issue detection and recovery.
Partner with application development, architecture, platform engineering, infrastructure, and business stakeholders to support modernization efforts.
Improve observability, monitoring, alerting, and operational readiness across OMS platforms.
Mentor engineers and promote best practices in reliability engineering, incident management, and Sterling OMS operations.