Staff Engineer - OMS SRE

CVS Health • Scottsdale, AZ

1d • Hybrid

About The Position

As a Staff Engineer - OMS SRE at CVS Health, you will provide technical leadership for the reliability, stability, performance, and modernization of enterprise order management platforms. You will help ensure seamless order processing, inventory management, fulfillment operations, and business continuity across high-volume transactional environments.

This highly visible individual-contributor role serves as the senior technical subject matter expert for IBM Sterling OMS production environments. You will lead complex troubleshooting and root cause analysis, improve operational resilience, and influence future-state order management architecture. Working as part of the Order Management Engineering & Reliability Team, you will partner with engineering, architecture, platform, SRE, infrastructure, and business teams to support current operations and strategic modernization initiatives. The role contributes to improving reliability, reducing operational risk, advancing automation, and evolving toward a unified OMS platform.

The position uses a hybrid work model and is based in one of the listed office locations in Rhode Island, Arizona, or Texas. Candidates must be willing to participate in on-call support/call rotation.

Requirements

• 7 or more years of experience in software engineering, production engineering, site reliability engineering, or enterprise application engineering.
• 5 or more years of hands-on experience supporting IBM Sterling OMS in complex, high-volume production environments.
• 5 or more years of expertise in Sterling OMS order lifecycle processes, including order creation, inventory management, scheduling, fulfillment, shipments, cancellations, APIs, services, agents, and integrations.
• 3 or more years of experience with Splunk, SQL, Linux, REST APIs, JSON, application log analysis, and enterprise integration technologies.
• 5 or more years of experience working on complex production issues, leading critical incident resolution, and performing root cause analysis.
• Must be willing to work on on-call support/call rotation.
• Bachelor’s degree, or equivalent experience (high school diploma plus 4 years of relevant experience).

Nice To Haves

• Experience with Kubernetes, Docker, microservices architectures, and cloud-native platforms.
• Experience with GitHub Actions, Jenkins, or similar CI/CD technologies.
• Experience with Grafana, Prometheus, OpenTelemetry, or other observability and monitoring solutions.
• Experience with Python, Shell scripting, or automation technologies.
• Experience supporting modernization or migration of large-scale enterprise applications in retail, pharmacy, e-commerce, or other transaction-intensive environments.

Responsibilities

• Serve as the senior technical subject matter expert for IBM Sterling OMS production environments and mission-critical business processes.
• Lead troubleshooting and resolution of complex order lifecycle, inventory, scheduling, fulfillment, shipment, cancellation, and integration issues.
• Drive production stability through proactive monitoring, root cause analysis, performance optimization, and operational improvements.
• Develop automation solutions to reduce manual support activities and accelerate issue detection and recovery.
• Partner with application development, architecture, platform engineering, infrastructure, and business stakeholders to support modernization efforts.
• Improve observability, monitoring, alerting, and operational readiness across OMS platforms.
• Mentor engineers and promote best practices in reliability engineering, incident management, and Sterling OMS operations.

Benefits

• Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay.
• Eligible for an award target in the company’s equity award program.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources supporting colleagues’ physical, emotional, and financial well-being, based on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior