Staff Development Specialist I

State of North Carolina•Wake Forest, NC

7d•$47,703 - $83,479•Hybrid

About The Position

The Staff Development Specialist serves as a key member of the Division of Human Resources, responsible for providing support in designing, delivering learning and development programs that strengthen workforce capabilities and support organizational goals. Working collaboratively with the Performance Management Administrator, this role shares responsibility for initiatives that integrate staff development with performance management strategies. The Specialist develops and facilitates training in classroom and virtual environments, focusing on leadership, communication, change management, HR policy, and other essential competencies. Additionally, the position contributes to performance management processes by aligning training programs with system requirements, supporting policy interpretation, and ensuring consistency in leadership development across DHHS. This role also provides technical support for e-learning platforms, overseas LMS functionality, and partners on statewide projects to advance organizational effectiveness. Occasional in-state travel to deliver training and provide support at DHHS locations.

Requirements

Bachelor's degree from an appropriately accredited institution and one year of experience in a progressive training or teaching role or one year of experience in a human service, counseling, or training program in the subject matter specified OR An equivalent combination of education and experience.

Nice To Haves

Skilled in communicating complex information clearly and effectively to diverse audiences across training and development settings.
Strong track record managing multiple projects simultaneously, including organizing and overseeing work from initial planning through full implementation.
Demonstrated skill building trust, maintaining positive working relationships, and collaborating across teams and departments to accomplish shared goals.
Demonstrated technical proficiency providing troubleshooting and general support for training platforms and digital tools, including e‑learning technologies used for virtual training delivery.
Intermediate-to-advanced proficiency using Microsoft Word, PowerPoint, Excel, Cornerstone LMS, Adobe Connect, Adobe Presenter, Articulate 360, SharePoint, Smartsheet, and Microsoft Teams to support training, development, and performance operations.

Responsibilities

Support the research, design, delivery, and evaluation of HR training programs, ensuring alignment with organizational goals and employee development needs.
Coordinate and deliver training logistics, including organizing events, preparing materials, and supporting assessments of training effectiveness.
Provide customer‑focused guidance to employees seeking assistance with performance management and training resources.
Administer and maintain the Learning Management System (LMS) and Performance Management/NCVIP platforms by creating and organizing learning content, managing enrollments, maintaining user accounts and permissions, updating goals and tasks, and generating reports.
Troubleshoot LMS and performance management system issues, resolve user questions, and collaborate with IT and internal teams to improve system functionality.
Support staff in daily training, development, and performance management operations to ensure systems function smoothly for all users.
Manage and update digital communication platforms, including SharePoint sites, Microsoft Teams channels, and other internal tools used for training and performance management.
Use ServiceNow as the primary ticketing system to respond to training and performance‑related inquiries, troubleshoot issues, and ensure timely resolution.
Gather user feedback and participate in continuous improvement efforts to refine LMS and performance management processes and enhance overall user experience.
Collaborate with teammates to improve workflows, strengthen customer service, and support evolving Training & Development and Performance Management initiatives, along with performing other duties as assigned.