Staff Data Scientist - Growth & Expansion

HighLevel

1d•$163,400 - $220,000•Remote

About The Position

HighLevel is seeking a Staff Data Scientist, Growth & Expansion to own the customer growth outcome across all teams that influence it. This role is crucial for understanding and driving customer growth, from onboarding and activation to trial-to-paid conversion, multi-product adoption, and expansion revenue. You will work cross-functionally with Growth, Go-To-Market (GTM), Finance, and product teams, reporting to Product Analytics & Data Science. The position involves working with a developing data foundation, establishing rigorous measurement standards, and providing direction-setting analysis. This is a hands-on role where you will advise leaders, set growth measurement standards, and have the potential to grow a team as the mandate expands.

Requirements

9+ years in product/growth analytics, data science, or applied statistics, with deep experience across activation, retention, conversion, and expansion motions
Track record where you built a metric or value framework that multiple teams drove real outcomes with - this role owns an outcome across boundaries, not reports for one team
Strong applied statistics - you design analysis to the causal question and know the failure modes of correlational reads
Fluency partnering on experiments (A/B design, power, guardrails) and interpreting results honestly
Strong SQL and working proficiency in Python; comfort in a Snowflake + dbt environment
Experience turning behavioral and revenue data into segment-level insight that changed a product, growth, or GTM decision
Comfort amid imperfect, in-progress data - you consume governed sources and raise the bar rather than rebuilding pipelines
Cross-functional influence - you align Growth, GTM, Finance, and product leaders on shared numbers without direct authority

Nice To Haves

B2B SaaS, CRM, or product-led growth background, especially freemium/trial and land-and-expand motions
Usage-based/consumption or add-on revenue exposure (expansion surfaces)
Familiarity with Statsig or a comparable experimentation platform
Exposure to AI-assisted analytics workflows; experience mentoring analysts

Responsibilities

Own the customer-growth outcome end to end - onboarding, activation, TTP, multi-product adoption, and expansion revenue - across Growth, GTM, and the product teams that drive it, with clear, trusted metrics at each stage
Identify which early and mid-lifecycle behaviors predict expansion (second product, higher plan, add-on attach), not just initial conversion, and turn it into a prioritized growth agenda
Connect product signal to GTM/marketing spend and Finance's growth targets - a single evidence base the whole growth motion shares
Model the B2B2C dynamic - agency â†’ sub-account activation and expansion - and surface where compounding value is created or lost
Partner with the Experimentation & Causal Inference lead to design and read growth experiments rigorously; hold causal vs. correlational claims to a real bar
Partner with the Product Strategy & Growth org on the TTP/churn and add-ons charters so definitions and models are shared, not duplicated
Set the technical direction for how customer growth is measured company-wide - own the canonical metrics, segment definitions, and value model on governed, certified data that other teams build on
Build the growth-measurement and causal-inference framework - the standards and reusable methods that Analytics Engineering and adjacent DS teams reuse beyond this mandate
Translate findings into decision-grade guidance for Growth, GTM, Finance, and product leaders; influence roadmap and investment without owning them
Act as a trusted analytical advisor to Growth, GTM, and Finance leaders, and set the analytical standards that DS and analysts on adjacent teams adopt - raising the bar without direct authority
Flag data gaps to Analytics Engineering and shape the event taxonomy the funnel and value model depend on
Use AI tooling (Claude and similar) to move faster on exploration, documentation, and analysis