Staff Data Analyst

Upstart

1d•$157,000 - $217,500•Remote

About The Position

Upstart's Servicing Analytics team partners closely with Operations, Product, and leadership teams to improve borrower outcomes and operational effectiveness across the servicing lifecycle. The team combines deep business understanding with analytical rigor to drive strategy, operational insights, experimentation, and scalable reporting solutions. As a Staff Data Analyst at Upstart, you will serve as a strategic analytics partner to Operations and Product leaders, helping shape servicing strategy through data-driven insights and scalable reporting solutions. You will work across ambiguous and evolving business problems, independently identifying opportunities, diagnosing trends, and influencing decision-making with clear analytical recommendations.

Requirements

Bachelor’s degree in Analytics, Engineering, Mathematics, Statistics, or a related field (or its equivalent) plus 6 years of experience
8+ years of experience in data analytics, business analytics, or a related analytical function supporting business operations or product organizations
Advanced SQL experience, including building complex queries and transforming large datasets for analytical and reporting use cases
Experience building dashboards and automated reporting solutions using BI tools such as Tableau, Looker, or similar platforms
Experience conducting root cause analysis, defining performance metrics, and delivering data-driven recommendations to cross-functional stakeholders

Nice To Haves

Knowledge of consumer lending, servicing operations, collections, or other financial services domains
Experience supporting product experiments, operational experimentation, or A/B testing initiatives
Ability to navigate ambiguous business problems and independently prioritize analytical opportunities with measurable impact
Skilled in communicating analytical insights and business trends to senior leadership audiences
Experience leveraging AI-enabled tools or automation techniques to improve reporting workflows, analysis, or operational efficiency

Responsibilities

Partner with Operations, Product Management, and leadership teams to define success metrics, evaluate operational performance, and influence servicing strategy through data-driven insights
Build and maintain scalable dashboards, reporting frameworks, and business review materials that enable self-service analytics across Operations teams
Diagnose changes in borrower and operational performance metrics by conducting root cause analyses and identifying actionable recommendations
Lead analytical support for product experiments and operational initiatives, including measurement design, performance evaluation, and strategic recommendations
Identify opportunities to improve operational efficiency and borrower outcomes by connecting insights across servicing workflows, agent performance, and payment behaviors
Translate complex analytical findings into clear business narratives for senior stakeholders, including regular presentations to leadership audiences

Benefits

Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
Health Savings Account contributions from Upstart for eligible plans (US only)
Income protection benefits, including life insurance and disability coverage for added financial security
Paid time off, sick leave, and company holidays, in line with local requirements
Paid family and parental leave to support caregiving and major life moments (duration varies by country)
Family-centered benefits to support fertility, parenthood, and caregiving needs
Employee Assistance Program (EAP) offering mental health support and life-centered resources
Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
Connection and community through team events, all-company updates, and employee resource groups (ERGs)
Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)