Staff Customer Quality Engineer

Samsung Electronics•Austin, TX

67d•$131,000 - $174,500•Onsite

About The Position

Samsung is a world leader in advanced semiconductor technology, founded on the belief that the pursuit of excellence creates a better world. At Samsung Austin Semiconductor, we are Innovating Today to Power the Devices of Tomorrow. Come innovate with us! Position Summary The Staff CQE (Customer Quality Engineer) will own customer quality and reliability engineering work for one of major customers, and lead internal teams to support customer requests communicate, and then communicate directly with customers at front. The individual will act as a primary customer interface, establishing a working level relationship with Tier-1 customers and work for regular customer reports.

Requirements

BS or MS degree in electrical engineering, quality, or related technical discipline with 9+ years of experience in semiconductor manufacturing or quality/reliability work.
Ph.D. Electrical Engineering or Physical Sciences preferred.
Prior Foundry Customer Quality and Reliability Engineer experience preferred.

Responsibilities

Resides in Samsung Austin Semiconductor Austin office to manage customer quality work for Tier-1 customers.
Participate and lead conference calls and F2F meetings with customers weekly and monthly, and track customer quality metrics with regular reporting to customers.
Review customer quality scorecards and work with internal business units to implement continuous improvement actions that enhance quality performance.
Work cross functionally with various internal organizations from SAS and Samsung HQ in Korea to drive root cause and preventive action using 8D/CAR methodology.
Manage quality perception with key customers as well as internal teams.
Craft customer presentations on defining root cause and corrective actions as well as preventive actions.
Coordinate and join customer audits if needed.
Cooperate to build next-generation customer support tool.