Staff Customer Qualification Engineer - 2276

Kioxia • Folsom, CA

7d

About The Position

The Staff Customer Qualification Engineer supports customer qualifications for KIOXIA datacenter SSD products. During product qualification, the engineer supports test-plan development and execution, failure analysis, and status reporting. The role ensures qualification hardware and software are ready, reports on execution and issue status, and participates in update meetings. The position also manages qualification infrastructure across multiple customers and drives issues through resolution.

Requirements

• Bachelor of Science degree in computer engineering or an equivalent field.
• At least 7 years of hands-on technical experience with SSDs or related storage devices.
• Advanced understanding of computer system architecture fundamentals.
• Platform-level troubleshooting skills, including run/break/fix capabilities and issue isolation.
• Experience triaging issues in Windows and/or Linux server operating systems.
• Experience developing Python, PowerShell, or Bash scripts for cross-team use.
• Familiarity with data manipulation and analysis using spreadsheets or more advanced tools.
• Good technical communication skills, including the ability to provide detail and clarity in complex scenarios.

Nice To Haves

• Experience with PCIe/NVMe protocols, including analyzer and power measurement tools.
• Experience with SSD performance measurement tools and methodologies.
• Experience with OCP Datacenter NVMe SSD specifications and SSD test system usage.
• Experience engaging with stakeholders in a product development organization.

Responsibilities

• Manage complex qualification infrastructure for multiple customers.
• Plan and drive customer qualification execution according to schedule.
• Work with the Product Support lead to ensure task alignment.
• Perform failure triage on issues found during qualifications.
• Manage issues in defect tracking systems and drive them to timely resolution.
• Write regular test status reports.

Benefits

• Career growth opportunities and personal development training.
• Flexible work-life balance and flexible work options.
• Generous PTO allotment and holiday shutdown.
• Excellent medical and non-medical benefits.
• 401(k) matching.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior