Staff Customer Operations Analyst

ZT Systems•Secaucus, NJ

About The Position

The Customer Operations team coordinates efforts among all internal groups to ensure we are aligned with our customers’ needs and can deliver on our commitments with the highest level of excellence and integrity. This role requires strong operational and order management skills, exceptional abilities in customer communication, advanced data analysis and problem-solving techniques, and a creative and inquisitive nature to identify opportunities for improvement and address day by day challenges in a professional and positive manner.

Requirements

Bachelor’s Degree in Supply Chain Management, Industrial Engineering, Business, Engineer; or related field from an accredited college with 5+ years of experience (alternatively a Master’s with 3+ years)
Customer Relationship Management skills
Background in Supply Chain Planning / Management
Dedicated and high sense of job ownership
SAP Experience or similar ERP
Track record for utilizing innovative and creative problem-solving skills to address complex and/or contentious issues
Excellent interpersonal and communication (verbal and written) skills.
Excellent organizational, project management and planning skills; high attention to details; consistent follow through
Proven ability to present facts and recommendations effectively in oral and written form.
Ability to demonstrate flexible and efficient time management and appropriately prioritize workload based upon organization or department needs.
Possess a high degree of professionalism and ability to handle confidential information .
Proficient in the use of Microsoft Office (Excel, Word, and PowerPoint).

Responsibilities

Customer collaborative planning – understand customer demand outlook and manage delivery commitment expectations
Order management – oversee delivery execution of customer orders
Coordinate with logistics on shipments

Benefits

Competitive base salary
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities
Matching gifts and volunteer programs to support causes you care about