Staff Customer Engineer, Platform and Devices Enterprise Solutions

Google•San Jose, CA

17h•$174,000 - $252,000

About The Position

As the Customer Engineer for Americas-West, you will support enterprise pre-sales opportunities and drive business growth for Platform and Devices Enterprise Solutions. This technical role focuses on technical sales execution, commercial acumen, and deep knowledge of the enterprise IT and security landscape. You will empower a team of sales specialists, contribute directly to sales goals, and oversee technical solution validation, including major agreements and collaborations with channel partners. You will develop innovative solutions and support technical account strategies, representing Platform and Devices Enterprise Solutions to top clients and building relationships with C-suite executives. You will share customer insights with Product and Go-to-Market teams, while focusing primarily on securing technical wins, achieving business goals, and positioning the solutions as a leading platform for enterprise work. The Platforms and Devices team encompasses Google's computing software platforms across desktop, mobile, and applications, as well as first-party devices and services that combine Google AI, software, and hardware. The team researches, designs, and develops technologies intended to make computing interactions faster and more seamless.

Requirements

Bachelor’s degree or equivalent practical experience.
10 years of experience in a technical project management or customer-facing role.

Nice To Haves

Experience with enterprise operating systems, preferably Secure Enterprise Browser management.
Proficiency in IT infrastructure, including networking (VPNs, wireless, and protocols), identity management (SSO, SAML, and Active Directory), and security (VPNs and firewalls).
Expertise in application delivery, including web applications and integrations (HTML5, JavaScript, CSS), VDI solutions (Citrix, VMWare, RDP), and mobile applications (Android, iOS).
Track record of architecting and supporting software deployments for large enterprises, particularly in Device Management solutions and end-user computing environments.
Ability to travel to customer sites, conferences, and related events.

Responsibilities

Guide companies and ISV/partners in transitioning to Platform and Devices Enterprise Solutions, including Chrome Browser, Chrome OS, Cameyo, and management tools.
Partner with the Enterprise Sales Team to explain the capabilities of Google's Platform and Devices Enterprise Solutions to prospective clients and collaborators.
Detail technical specifications and resolve significant technical challenges.
Collaborate with Product Management, Marketing, and Engineering to stay current with industry changes and improve Google's Platform and Devices Enterprise Solutions.