Staff Assistant III

Utah State University•Logan, UT

7d•Onsite

About The Position

The Staff Assistant III serves as a primary customer service representative for USU Parking and Transportation, providing front office support and assisting customers with parking permits, citations, and general parking-related inquiries. This position is responsible for accurately processing transactions, maintaining department records, and ensuring compliance with university parking regulations and departmental procedures. The Staff Assistant III exercises sound judgment in resolving customer concerns, utilizes multiple computer systems to manage parking information, and supports departmental operations through special projects, and process improvements. This role plays a key part in delivering efficient, professional, and customer-focused service to the university community.

Requirements

Four years of comparable experience; or an associate degree/technical training plus two years of experience; or a bachelor’s degree.
Must be able to work overtime from August 20 to September 15 on an annual basis.
Carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Knowledge of Microsoft Office software.

Nice To Haves

Team-Player.
Ability to work independently and effectively.
Knowledge of USU Policy and Procedures.

Responsibilities

Conduct customer service and computer functions in the front office for Parking and Transportation Department.
Completes parking permits sales, collects parking citation payments, and provides visitor information in the Parking Office.
Negotiates with customers regarding vehicle impounds, citations and towed vehicles.
Ensures all data is entered accurately and in a timely manner.
Processes citations payments received through the mail and in person.
Makes suggestions on ways to improve services, efficiency, policy and procedures.
Maintains knowledge of all department procedures and parking regulations
Coordinates with the Parking Operations Manager for specific supplemental projects as needed.
Primary person in charge of linking vehicles to citations using a myriad of programs.
Attends the new employee orientation.