Staff Agentic Software Engineer - US Ticketing Team Lead

Nucleus Security • Remote, FL

3d • Remote

About The Position

Nucleus Security is hiring an AI-focused software engineer to join its Integrations team and lead the Ticketing team. The role is a hands-on engineering position focused on developing and improving integrations that export vulnerability and asset data to ticketing and storage platforms, including Jira, ServiceNow, Azure DevOps, and S3. The engineer will lead technical implementation and architecture, improve the connector framework, and contribute to ticketing infrastructure, reporting, and data trends.

The role involves working with external REST APIs and webhooks to transfer, normalize, and transform data, as well as synchronizing vulnerability lifecycle changes between Nucleus and external ticketing systems. The team lead will work with engineering leadership, product management, QA, support, and platform engineering to deliver performant, scalable, reliable, and supportable integrations. They will also develop AI-agent tooling and automation for development, testing, validation, and CI/CD, maintain release and compatibility practices, and help diagnose connector issues. The position carries leadership responsibilities, including leading major technical efforts, defining best practices, and mentoring engineers.

Requirements

• At least 5 years of professional software engineering experience.
• At least 2 years of technical leadership experience.
• At least 1 year of agentic software experience.
• Strong PHP experience, including modern PHP practices, Composer, and PSR standards.
• Deep understanding of REST APIs, including authentication, pagination, rate limiting, data normalization, and token refreshing.
• Experience writing testable code, creating unit and integration tests, and mocking external APIs to validate workflows in a testing environment.
• Ability to lead technical efforts or projects from design through release.
• Experience with version control systems, preferably Git, and CI/CD pipelines.
• Comfort working in Linux-based environments.
• Strong debugging and problem-solving skills, particularly when working with external systems and APIs.

Nice To Haves

• Master's degree in computer science, cybersecurity, computer engineering, or a similar field.
• Experience presenting technical topics and mentoring software engineers.
• Experience with the Zend Framework ecosystem, especially Laminas Framework.
• Experience with security tools such as Tenable, Wiz, Qualys, or Rapid7.
• Experience with ticketing solutions such as ServiceNow or Jira.
• Familiarity with containerization tools such as Docker.
• Experience with relational databases; SingleStore/MemSQL experience is a bonus.
• Experience with ExtJS or React.
• Professional experience following Agile/Scrum methodologies.
• Experience maintaining applications on Linux platforms in cloud environments.

Responsibilities

• Work with the team and AI agents to develop and maintain integrations that export vulnerability and asset data to ticketing and storage platforms.
• Build agentic tooling and automation for development, testing, validation, and CI/CD deployment.
• Work with external REST APIs and webhooks to send, extract, normalize, and transform data.
• Manage the lifecycle of Nucleus vulnerabilities through external ticketing systems, synchronizing updates and changes between systems.
• Lead the architecture and design of new connectors and improve the internal connector framework.
• Collaborate with product, QA, support, and platform engineering to ensure integrations are stable, scalable, and supportable.
• Build tooling and automation for connector testing, validation, and CI/CD deployment.
• Maintain best practices for versioning, release cadence, and backward compatibility.
• Support QA and customer support teams in diagnosing and resolving connector-related issues.
• Take ownership of connector infrastructure reliability and observability, including logging, metrics, and error handling.
• Lead major technical efforts, define best practices, and mentor other engineers.

Benefits

• Flexible remote work arrangements.
• Strong emphasis on work-life balance.
• Opportunity to work with a high-performing team that values creativity, autonomy, and innovation.
• Opportunity to work on products intended to improve the security posture of major organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed