Staff Software Engineer - Agentic Automation
About The Position
NVIDIA is hiring an engineer to own engineering efforts across its enterprise systems. The role partners with IT leadership to transform reactive support into strategic, AI-infused automated resolution systems and prevent problems before they occur, while balancing speed, security, and an exceptional user experience for NVIDIA employees. The engineer designs and implements agentic AI workflows, builds integrations and automation pipelines across enterprise platforms, and handles enterprise issues with a focus on automation and faster mitigation and resolution. The role also manages and troubleshoots enterprise collaboration, productivity, AI, and infrastructure systems; investigates complex multi-system failures; and develops runbooks, troubleshooting guides, and knowledge base articles. The engineer mentors team members in troubleshooting methodology and systems thinking.
Requirements
- Bachelor’s degree or equivalent experience.
- 8+ years in SRE, enterprise support, or DevOps.
- Experience with SaaS, hybrid cloud, and AI/ML environments.
- Experience building production-grade agentic workflows, such as multi-agent systems and MCP servers.
- Software engineering fundamentals and deep experience building products and operating large-scale systems.
Responsibilities
- Design and implement agentic AI workflows using LLM-based agents, tool calling, RAG patterns, and orchestration frameworks.
- Build integrations and automation pipelines across ServiceNow, identity management, monitoring platforms, and enterprise SaaS, owning work from infrastructure to user-facing tools.
- Triage and resolve enterprise issues, focusing on automation and improving mitigation and resolution times.
- Manage and troubleshoot enterprise-scale collaboration, productivity, AI, and infrastructure systems.
- Trace and identify root causes of complex, multi-system failures.
- Identify recurring ticket patterns and build automation or self-service solutions.
- Build and maintain runbooks, troubleshooting guides, and knowledge base articles.
- Mentor team members on troubleshooting methodology and systems thinking.
Benefits
- Equity
- Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
