Stadium Tours Sales Executive

The Ohio State University • Columbus, OH

5d • Onsite

About The Position

As a part of the Athletics Event Management department, the Stadium Tours Sales Executive will be responsible for the sales efforts specific to Ohio Stadium Tours. This role will be responsible for bringing a first-in-class experience unlike anything previously offered by Ohio State. The Stadium Tours team provides fans, partners, businesses, and constituents of the University with the outreach and access to a unique experience that spans beyond the normal scope, ultimately providing experiences to grow involvement and revenue generation across the board while integrating fully within the department and the community. The goal is to facilitate the department’s outreach and revenue generation to maximize growth. The Sales Executive will lead all sales generating calls, with outreach to current and past customers, area businesses and includes cold-call new sales leads to generate sales. Building relationships to provide repeat business and attending networking and athletic events to sell tours is required. The Sales Executive will assist in the development of and execute the sales process: prospecting, building/presenting marketing plans and end-of-year recaps. Assists in the planning and purchasing of tour assets. Responsibilities include utilizing a ticketing database and online ticket account management system, invoicing, allocation, distribution, reconciliation, reporting, and assisting customers with inquiries, purchases, and online ticket management. Serve as an asset to the Red Coat Tour Team in the execution of tours at Ohio Stadium. Assist with hiring, training, scheduling and supervising of tour guide staff. The Sales Executive should have a friendly and professional telephone manner. Attend weekly event planning meetings and work on other special projects and assignments or working groups as determined by supervisor. This position will require to work nights and weekends based on the schedule of events. This position works in a creative and collaborative team environment where change is embraced and innovation is encouraged.

Requirements

• Bachelor’s Degree or equivalent work experience
• 4 years of relevant experience
• Experience in managing part-time staff and student staff

Nice To Haves

• Experience with Ticketmaster
• 4 years of sales or customer service experience in tourism industry or hospitality industry.
• Demonstrate a proven track record in a sales program in either the collegiate or professional space.
• Experience with digital marketing, including but not limited to social media, content marketing, banner ads, mobile, re-targeting and websites, including interpreting performance analytics for all areas involving tourism.

Responsibilities

• Lead all sales generating calls, with outreach to current and past customers, area businesses and includes cold-call new sales leads to generate sales.
• Build relationships to provide repeat business.
• Attend networking and athletic events to sell tours.
• Assist in the development of and execute the sales process: prospecting, building/presenting marketing plans and end-of-year recaps.
• Assist in the planning and purchasing of tour assets.
• Utilize a ticketing database and online ticket account management system, invoicing, allocation, distribution, reconciliation, reporting, and assisting customers with inquiries, purchases, and online ticket management.
• Serve as an asset to the Red Coat Tour Team in the execution of tours at Ohio Stadium.
• Assist with hiring, training, scheduling and supervising of tour guide staff.
• Attend weekly event planning meetings and work on other special projects and assignments or working groups as determined by supervisor.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree