Amazon Tours Manager , Amazon Tours
About The Position
Amazon is seeking a dynamic and experienced Tour Manager to oversee our Tour Leader program at multiple Fulfillment Centers. This role is crucial in ensuring the delivery of high-quality, engaging tours that showcase Amazon's innovation, technology, and commitment to our employees and the environment. The Tour Manager will be responsible for remotely managing a team of Tour Leaders across various locations, with frequent travel to different sites for in-person observations, audits, and development work. The ideal candidate will have strong leadership skills, a passion for customer experience, and the ability to drive performance across multiple sites.
Requirements
- 3+ years of management experience
- Bachelor's degree in a relevant field or equivalent work experience
- Travel up to 25% of the time
- Ability to communicate effectively in English (written and verbal)
- 5+ years of recent professional communications or PR experience
Nice To Haves
- Experience in operations management of fulfillment or distribution centers
- Experience with customer service
- Experience managing large teams across multiple locations and languages
- Ability to Earn Trust at all levels and maintain a high level of professionalism
- Ability to quickly adapt to a changing work environment and priorities
- Proficiency in one or more additional languages
Responsibilities
- Manage and develop a team of Tour Leaders across multiple Robotics Fulfillment Centers.
- Occasionally deliver high-caliber Fulfillment Center tours to VIP audiences.
- Utilize Tour-delivery knowledge to travel frequently to different locations to observe tours, conduct audits, and provide on-site coaching and feedback.
- Recruit, hire, and onboard new Tour Leaders as needed to maintain optimal staffing levels.
- Collaborate with product and marketing teams to ensure tours are delivered as designed and meet established goals for capacity, traffic, and customer perception.
- Develop and implement strategies to continuously improve tour quality and Leader performance.
- Analyze tour feedback and performance metrics to identify areas for improvement and implement action plans.
- Ensure all tours comply with safety regulations and Amazon's policies.
- Create and deliver training programs to keep Tour Leaders updated on new technologies, company initiatives, and best practices in tour delivery.
- Manage tour schedules and capacity across multiple locations to optimize resource utilization.
- Act as a liaison between the tour program and other departments within Amazon to facilitate smooth operations and address any issues that arise.
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
