Stadium Busperson

Belterra Park Gaming•Cincinnati, OH

About The Position

The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for cleaning of dining areas, tables and server areas; setting tables with dishes, napkins, silverware, glassware and condiments.

Requirements

Demonstrated ability to communicate effectively in English.
Demonstrated ability to work in a high volume restaurant.

Responsibilities

Deliver internal and external guest service the Boyd Gaming Way.
Explain product, ask questions and build positive relationships with the guests.
Responsible for learning and being familiar with all of Boyd Gaming’s room outlets, Server functions, and for being able to answer general questions regarding the property.
Anticipate the guest’s needs and respond appropriately with a sense of urgency.
Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.
Inform guests of restaurant specials, feature items and personal favorites.
Carry out duties with attention to detail, sanitation and safety.
Ensure dining and serving areas are set up and maintained according to standard.
Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and other employees.
Attend pre-shift meeting to review/communicate information regarding service, VIG’s, specials, etc.
Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.
Consistent attendance at company/restaurant training programs as they are scheduled.
Collect and accurately report tips at the end of the assigned shift.
Complete opening, closing and other side duties as assigned by the supervisors.
Clears, cleans, stocks and sets up dining room tables and server stations to restaurant standards.
Transport bus tubs and carts to dishwashing area.
Assist kitchen personnel with the unloading and cleaning of bus tubs and carts.
Discretely clear individual settings from guest tables as each course is completed.
Provide additional settings, utensils and condiments as needed or requested.
Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.
Pass all tests given including the training in order to retain the knowledge needed to be an effective server.
Maintain a well-groomed, neat and clean appearance.
Observe and apply Health Department regulations regarding food handling, storage and cleanliness of work environment.
Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.
Perform all job functions in conjunction with the guidelines describes in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
Perform other duties as assigned by management.