Stability Support Program Manager

Covenant House Georgia•Atlanta, GA

3d•Onsite

About The Position

The Stability Support Program Manager is responsible for overseeing case management, housing navigation services and supervising the case management team and housing navigators. This position also provides case management services to CHGA youth and, if necessary, families as they pursue reunification. This is a mid-management role and provides support to all programs in order to fulfill the mission of Covenant House Georgia. At Covenant House Georgia, we provide unconditional love and comprehensive support so that our youth can and will realize their fullest potential. We empower them to finish high school, start college, gain employment, live independently, and ultimately step out into the world knowing they are prepared to be successful.

Requirements

Bachelor’s degree in human services required
minimum of three years of experience working with youth
1-3 years of supervisory experience

Nice To Haves

Master’s Degree preferred
specialized licenses and certifications are a plus

Responsibilities

Assist with crisis intervention and de-escalation during crisis situations, collaborate with involved staff to complete required incident documentation, and ensure appropriate follow-up and support is provided to youth involved.
Collaborate with leaders across departments to ensure service delivery for youth across programs
Actively participate in scheduled supervision with the assigned supervisor by coming prepared with case updates, documentation needs, and questions, and implementing feedback and action items discussed during supervision.
Demonstrate flexibility in scheduling to meet the needs of youth and program operations, including working two designated holidays annually and adjusting schedules as needed to ensure effective service delivery.
Oversees and provides support to Case Managers, Housing Navigator, and other staff as assigned.
Develop and provide leadership and training opportunities to Case Managers, Housing Navigators, and other assigned staff.
Facilitate weekly case review and participate in support panels and clinical solutions arranged by Case Managers and other staff as needed
Co-facilitate and participate in transitional living and other housing interviews, as needed.
Participate in shift transitions, leadership meetings, staff huddles, and other meetings as assigned
Ensures compliance of client files in accordance to specific city, state and federal guidelines and enters into Efforts to Outcomes and Client Track in a timely manner per the data integrity plan
Conduct and participate in monthly internal audits of the case records and all other required file documents.
Complete monthly program reports and other reports as assigned.
On-call Manager on Duty during assigned week rotation - respond to crisis calls, emergency calls, and/or other Covenant House Georgia needs within a reasonable time period
Participate in meetings, workshops and assist in the development of partnerships within the community
Provides and encourages continuum of care approach for CHGA youth throughout various service programs
Facilitates communication with external housing partners to maintain up-to-date pipelines to support youth with safe and stable housing
Serves as a member of a multidisciplinary team, supporting the development of a plan of care that is based on individual strengths, needs abilities preferences
Ensures that all buildings and surrounding areas are safe and free from any conditions that may cause harm or danger to youth, staff, volunteers, or visitors
Responds in a timely manner to emergencies and resolves issues
Performs all other duties as assigned
Ensure youth are assigned a case manager within 24 business hours of entering a residential program.
Ensure Case Managers complete the expanded intake assessment within 72 hours of case assignment and ensure the case plan is completed within 7 days of assignment. Both should be saved properly in ETO.
Case managers are expected to complete weekly progress notes in both ETO and Client Track databases. Ensure Case Managers are reviewing transition reports, medication logs, incident reports, and any pertinent documentation.
Case Managers are required to maintain documentation and be prepared to present cases at regularly scheduled case reviews utilizing an updated matrix.
Case Managers will facilitate psychoeducational and life skill group activities with the youth on a regular basis. Case Managers are also responsible for facilitating youth orientation each week.
Case Managers are required to meet with each youth on their caseload at least once weekly to drive services as indicated in the individualized case plans.
Ensure Housing Navigator meets with youth within the first 7 days upon arrival to complete VI-SPDAT/housing assessments as needed.
Ensure housing resources are identified and partnerships with housing providers are established; maintain those partnerships.
Ensure housing navigation documentation is entered in ETO and CT as outlined in the data integrity plan.
Ensure youth are educated regarding their rights and responsibilities as a tenant; provide support with mediation with landlords/neighbors/roommates
Ensure that the housing queue is updated and maintained
Collaborate with case managers for youth transition into stable housing