SSVF Case Manager

The Salvation Army USA Central Territory•Champaign, IL

2d•$20 - $24•Hybrid

About The Position

NCI Supportive Services for Veteran Families (SSVF) program aims to provide critical time intervention, strength-based case management approach to Veterans and their families with a desire to take action to break the cycle of crisis and vulnerability in their lives and change the trajectory of their lives through sustainable permanent housing interventions and foster a deeper understanding of the life-changing work carried out by The Salvation Army North and Central Division.

Requirements

Bachelor’s degree in human services, social work or related degree preferred; significant related experience may be considered in lieu of a degree.
An in-depth knowledge of VA programs and guidelines.
And/or Veteran status
Experience working in diverse environments such as homeless shelters, service facilities, streets, offices, hospitals and all other locations as necessary to fulfill program objectives.
Experience in working with Veteran population and have experience in areas of substance abuse, Veterans assistance and PTSD is beneficial.
Prior knowledge and training in Critical Time Intervention (CTI), harm reduction, Housing First, Trauma Informed Care, motivational interviewing and conflict resolution is preferred.
Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
Knowledge of community resources and programs for persons experiencing homelessness and/or at risk of homelessness.
Close attention to detail and a high level of confidentiality
Ability to multi-task several projects concurrently
Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
Ability to establish and implement policies and procedures.
Team player, self-starter, and perform well with minimum supervision.
Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications.
This individual will only commit The Salvation Army resources that have been allocated or approved.
This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.
The individual will keep the designated Supervisor and Director of Veteran Services informed of all critical issues relating to their area of responsibility.
This position may be required to do light to moderate physical work. Sometimes heavier.
To successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment including a PC and potentially make public presentations/interactions.
This individual must be able to travel to meet the needs of the position. A valid MVR is required.
This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

Nice To Haves

Prior knowledge and training in Critical Time Intervention (CTI), harm reduction, Housing First, Trauma Informed Care, motivational interviewing and conflict resolution is preferred.

Responsibilities

Ensure program criteria, referrals and procedures are maintained for SSVF program Veteran participants.
Develop a case plan with the participant within one week of enrollment with specific short- and long- term goals, when needed.
Schedule regular meetings with participants to review and update goals. Conducts home visits as appropriate.
Provide participants with links to community services as needed.
Provide services as needed, e.g., court appointments, landlord/tenant conflict resolution, etc.
Educate Veterans in life skills such as Resiliency, Tenant Education, and Financial Literacy
Participate in housing searches and scheduling housing inspections.
Provide intake including required documentation for admission, referral needs, program details and expectations.
Conduct outreach, intake, and enrollment activities.
Using strengths-based perspective, encourage positive lifestyle changes for Veterans to maintain housing.
Provide resources and referrals as needed to Veterans and household members.
Flex schedule to meet with full time employed Veterans during non-standard business hours.
Ensure client confidentiality in accordance with established procedures and regulations.
Performs other duties as assigned as related to the mission and goals of the SSVF Program.
Maintain complete and accurate electronic client records that includes the assessment, eligibility, intake, case plan, documentation of progress, challenges, accomplishments, discharge plan and all follow up contact.
Provide electronic detailed case note records.
Participate in quality assurance/CARF Task Force Group.
Attend community meetings and Coordinated Entry By-Name-List reviews.
Collaborate and communicate with Health Care Navigator, Legal Services and Financial Literacy staff for appropriate referrals and coordination of services.
Attend community Veteran events such as Stand Down, Veteran Resource Fairs, etc.
Communicate effectively with VA HUD-VASH and Salvation Army personnel.
Attend weekly, monthly meetings and annual training events.
Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.